Customer Support- Earn Up To 27K + Incentives - Multiple Sites

Caldwell Communications; Quezon City; Vor Ort; PHP 240.000 - 360.000; Vollzeit

Benefits dieser Stelle

Competitive salary package

HMO coverage

Night differential pay

Rice allowance

Paid leaves

Holiday and overtime pay

Mental wellness program starting day 1

Insurance coverage starting day 1

Free medical insurance upon regularia‑

Government-mandated benefits

13th month pay

Career growth opportunities

Zusammenfassung

Caldwell Communications is hiring a Customer Service Representative to handle customer concerns and provide accurate information across multiple channels. The role requires presenting a professional demeanor and supporting account-related tasks such as billing and troubleshooting while maintaining high service standards.

The position is onsite in Metro Manila with shifting schedules and opportunities for growth within the company.

Qualifikationen

• Good communication skills essential for handling inquiries across channels.
• Willingness to work onsite and on shifting schedules.
• Customer-focused approach to resolve issues efficiently.
• Able to document interactions accurately in the system.

Aufgaben

• Handle customer inquiries and concerns in a professional manner
• Provide accurate information, solutions, and assistance
• Support account-related tasks such as billing, orders, or troubleshooting
• Maintain high-quality customer service standards
• Document all interactions accurately in the system
• Meet performance and productivity targets

Kenntnisse

Good communication skills

Willing to work onsite

Shift work

Customer-focused

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

BENEFITS

• Competitive Salary Package
• HMO Coverage
• Night Differential Pay
• Rice Allowance
• Paid Leaves
• Holiday and Overtime Pay
• Mental Wellness Program Starting Day 1
• Insurance Coverage Starting Day 1
• Free Medical Insurance upon Regularization (including common-law partners)
• Government-Mandated Benefits
• 13th Month Pay
• Career Growth Opportunities

ROLE SUMMARY

As a Customer Service Representative, you will handle customer concerns, provide accurate information, and ensure excellent service across different communication channels depending on the assigned account.

RESPONSIBILITIES

• Handle customer inquiries and concerns in a professional manner
• Provide accurate information, solutions, and assistance
• Support account-related tasks such as billing, orders, or troubleshooting (depending on account)
• Maintain high-quality customer service standards
• Document all interactions accurately in the system
• Meet performance and productivity targets

QUALIFICATIONS

• Must be at least 18 years old
• High School Graduate (Old Curriculum), Senior High School Graduate, or ALS Graduate
• College fresh graduates and undergraduates are welcome to apply
• Applicants with or without BPO experience are welcome
• Good communication skills
• Willing to work onsite and on shifting schedules
• Must be currently residing within Metro Manila (if required per account)