Customer Service Representative (No BPO Experience Needed) | Makati G5

GAINSTRONG TALENT SOLUTIONS CORP.; Makati; On-site; PHP 290,000 - 469,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Paid training

HMO

Night differential

Overtime pay

Life insurance

Gym membership

Additional leave

Company events

Christmas gift

Employee discount

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is hiring Customer Service Representatives for a Voice Account in Makati at Makati G5. The role is onsite with shifting schedules, weekends and holidays as required, and involves handling inbound calls, guiding customers, and resolving inquiries.

Fresh graduates and applicants with or without BPO experience are welcome. Strong communication and willingness to learn are valued, with paid training and growth opportunities provided.

Qualifications

• High School Graduate or higher educational attainment.
• Open to applicants with or without BPO experience.
• Fresh graduates and first-time job seekers are welcome to apply.
• Good verbal and written communication skills.
• Confident in handling phone conversations and customer inquiries.
• Basic computer literacy and willingness to learn new systems.
• Customer-oriented, adaptable, and willing to learn.
• Willing to work onsite at Makati G5.
• Willing to work on shifting schedules, weekends, and holidays, as required.

Responsibilities

• Handle inbound customer calls and assist with various service-related inquiries.
• Provide accurate information regarding customer accounts, service plans, and available features.
• Assist customers with billing questions, account updates, and service requests.
• Address customer concerns and provide appropriate solutions in a professional manner.
• Guide customers through basic troubleshooting procedures when necessary.
• Identify customer needs and recommend suitable services or solutions.
• Document customer interactions and update account information accurately.
• Escalate complex concerns to the appropriate department when necessary.
• Maintain excellent customer satisfaction while meeting established performance standards.

Skills

Communication skills

Phone etiquette

Adaptability

Willingness to learn

Education

High School diploma or equivalent

Job description

NO BPO EXPERIENCE? NO PROBLEM! YOUR NEXT CAREER OPPORTUNITY STARTS HERE!

Looking for a career where you can develop your communication skills, gain valuable work experience, and earn a competitive salary?

We are currently hiring Customer Service Representatives for a Voice Account at Makati G5!

Whether you're a fresh graduate, a first-time job seeker, or someone with previous BPO experience, we welcome applicants who are eager to learn, communicate confidently, and provide excellent customer service.

Key Responsibilities:

• Handle inbound customer calls and assist with various service-related inquiries.

• Provide accurate information regarding customer accounts, service plans, and available features.

• Assist customers with billing questions, account updates, and service requests.

• Address customer concerns and provide appropriate solutions in a professional manner.

• Guide customers through basic troubleshooting procedures when necessary.

• Identify customer needs and recommend suitable services or solutions.

• Document customer interactions and update account information accurately.

• Escalate complex concerns to the appropriate department when necessary.

• Maintain excellent customer satisfaction while meeting established performance standards.

Qualifications:

• High School Graduate, Senior High School Graduate, or higher educational attainment.

• Open to applicants with or without BPO experience.

• Fresh graduates and first-time job seekers are welcome to apply.

• Good verbal and written communication skills.

• Confident in handling phone conversations and customer inquiries.

• Basic computer literacy and willingness to learn new systems.

• Customer-oriented, adaptable, and willing to learn.

• Willing to work onsite at Makati G5.

• Willing to work on shifting schedules, weekends, and holidays, as required.

What we Offer:

• Competitive Salary Package + Performance Incentives

• Paid Training

• Fast-track Recruitment Process

• HMO and Career Advancement Opportunities

• Night Differential and Overtime Pay

• Life Insurance

• Gym Membership

• Additional Leave

• Company Events

• Company Christmas Gift

• Employee Discount