Customer Service Representative - Fresh Graduates

Risewave Consulting Inc.; Pasig; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Health & Wellness Insurance

Health Insurance

Job summary

A prominent consulting firm is seeking a compassionate Customer Service Representative in Pasig to support customers by handling inquiries and scheduling appointments. Ideal candidates are fresh graduates or those with some BPO experience, demonstrating strong communication skills and a customer-first mindset. This role is fully onsite and offers health insurance benefits.

Qualifications

• Fresh graduates encouraged to apply.
• At least 6 months of BPO experience in customer service for college level candidates.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls related to insurance.
• Verify eligibility, coverage, and benefits.
• Schedule, reschedule, or cancel appointments.
• Document interactions accurately in CRM or EHR systems.
• Relay messages between patients and clinics while maintaining confidentiality.

Skills

Communication Skills

Customer-first mindset

Problem Solving

Team Player

Education

Fresh graduates with no experience

At least 6 months BPO experience

Job description

Customer Service Representative - Fresh Graduates

Risewave Consulting Inc.

On-site - Pasig Fresh Graduate/Student Bachelor Contract

Job Description

We are looking for a compassionate and detail-oriented customer representative to support customers by handling inquiries, verifying insurance benefits, and scheduling appointments. The ideal candidate has strong communication skills, a customer-first mindset, with or without experience in BPO setting.

Key Responsibilities

• Handle inbound and outbound calls related to insurance and provider coordination
• Verify eligibility, coverage, and benefits
• Schedule, reschedule, or cancel appointments as needed
• Document interactions accurately in CRM or EHR systems
• Relay messages between patients and clinics while maintaining confidentiality

Qualifications

• Fresh graduates with no experience are encouraged to apply!
• At least 6 months of BPO experience in customer service for college level candidates
• Ability to multitask in a fast-paced environment

Work setup: Fully Onsite

Customer Service, English Language, Problem Solving, Team Player

Benefits

Insurance Health & Wellness

Health Insurance