Customer Service Representative - FRESH GRADUATES | START ASAP

Risewave Consulting Inc.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service consulting firm in Quezon City is seeking a compassionate customer representative to assist clients by handling inquiries, verifying insurance benefits, and scheduling appointments. The ideal candidate has strong communication skills and a customer-first mindset. Fresh graduates are welcome to apply. This role offers a fully onsite work setup with a night shift schedule.

Qualifications

• Fresh graduates with no experience are encouraged to apply!
• At least 6 months of BPO experience in customer service for college level candidates.

Responsibilities

• Handle inbound and outbound calls related to insurance and provider coordination.
• Verify eligibility, coverage, and benefits.
• Schedule, reschedule, or cancel appointments as needed.
• Document interactions accurately in CRM or EHR systems.
• Relay messages between patients and clinics while maintaining confidentiality.

Skills

Strong verbal communication skills

Multitasking in a fast-paced environment

Education

College level

Job description

Overview

We are looking for a compassionate and detail-oriented customer representative to support customers by handling inquiries, verifying insurance benefits, and scheduling appointments. The ideal candidate has strong communication skills, a customer-first mindset, with or witout experience in BPO setting.

Key Responsibilities

• Handle inbound and outbound calls related to insurance and provider coordination


• Verify eligibility, coverage, and benefits


• Schedule, reschedule, or cancel appointments as needed


• Document interactions accurately in CRM or EHR systems


• Relay messages between patients and clinics while maintaining confidentiality

Qualifications

• Fresh graduates with no experience are encouraged to apply!


• At least 6 months of BPO experience in customer service for college level candidates


• Strong verbal communication skills


• Ability to multitask in a fast-paced environment

Work setup: Fully Onsite

Office location: Cubao, Quezon City

Work schedule: Night shift

Start date: ASAP