Customer Service Representative (Open to Fresh Graduate/No Exp)

Risewave Consulting Inc.; Pasig; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Health Insurance

HMO

Job summary

A consulting firm in the healthcare industry is seeking a Customer Service Representative in Pasig. This role supports patients and providers by handling inquiries, verifying insurance benefits, and scheduling appointments. Fresh graduates are encouraged to apply. Strong communication skills and a customer-first mindset are essential. The position offers a full-time on-site work setup with performance bonuses and health insurance benefits.

Qualifications

• Fresh graduates with no experience are encouraged to apply.
• At least 1 year of experience in healthcare support or customer service for college level candidates.

Responsibilities

• Handle inbound and outbound calls related to patient services, insurance, and provider coordination.
• Verify patient eligibility, coverage, and benefits.
• Schedule, reschedule, or cancel appointments as needed.
• Document interactions accurately in CRM or EHR systems.
• Relay messages between patients and clinics while maintaining confidentiality.

Skills

Strong communication skills

Customer-first mindset

Ability to multitask

Education

Bachelor's degree or equivalent experience

Job description

Customer Service Representative (Open to Fresh Graduate/No Exp)

Risewave Consulting Inc.

On-site - Pasig – No Exp Required – Bachelor – Full-time

Job Description

We are looking for a compassionate and detail-oriented customer representative to support patients and providers by handling inquiries, verifying insurance benefits, and scheduling appointments. The ideal candidate has strong communication skills and a customer-first mindset, with or without experience in a BPO setting.

Key Responsibilities

• Handle inbound and outbound calls related to patient services, insurance, and provider coordination
• Verify patient eligibility, coverage, and benefits
• Schedule, reschedule, or cancel appointments as needed
• Document interactions accurately in CRM or EHR systems
• Relay messages between patients and clinics while maintaining confidentiality

Qualifications

• Fresh graduates with no experience are encouraged to apply!
• At least 1 year of experience in healthcare support or customer service for college level candidates
• Ability to multitask in a fast-paced environment

Work setup: Work Onsite or WAHA

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Work-Life Balance

Work from Home

Working Location

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