Healthcare CSR | Open for Fresh Grads! - Everise Araneta

Everise Philippines; Quezon City; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

HMO from Day 1

Life Insurance from Day 1

Paid Training

Complete work equipment provided

Annual performance incentive

Leave credits convertible into cash

Free pre-employment medical exam

Supportive and fun working environment

Job summary

Everise Araneta in Quezon City is hiring a Healthcare Customer Service Representative for a healthcare account. Open to fresh graduates with no experience required; on-site interview and full-time position available.

You will handle high-volume inbound calls, present services, and help improve customer satisfaction. The role offers paid training, health and life insurance from day one, and performance incentives.

Qualifications

• No BPO experience required for college graduates.
• Undergraduates or SHS/HS: at least 6 months of BPO experience
• Good to excellent communication skills
• Willing to work on shifting schedules
• Comfortable with an onsite setup
• Preferably residing near Cubao, Mandaluyong or nearby areas
• Must have an active Viber account

Responsibilities

• Professionally handles high volume inbound calls to quickly identify and resolve customer issues
• Presents new products and services
• Enhance customer experience and satisfaction
• Demonstrate ability to gauge customer response
• Gather customer information, assess, and fulfill customer needs, and educate customer
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Identify opportunities to drive process improvements for the client and customers
• Responsible for call disposition or compiling and generating reports as required

Skills

Communication skills

Problem solving

Team player

Account management

Strong work ethic

Organizational skills

People skills

Call center

Education

Bachelor's degree not required

Job description

Healthcare CSR | Open for Fresh Grads! - Everise Araneta

On-site - Quezon City No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, Life Insurance

We’re hiring for Customer Service Representative for Healthcare Account at Everise Araneta.

Walk-in Application:

• 4F Cyberpark Tower 1, Araneta, Quezon City (Recruitment Hub)
• Monday toFriday| 11:00 AM – 6:00 PM

Prefer a Virtual Process?

• Schedule: Monday to Friday
• Time: 11:00 AM – 4:00 PM

Main Duties and Responsibilities

• Professionally handles high volume inbound calls to quicklyidentifyand resolve customer issues
• Presents new products and services
• Enhance customer experience and satisfaction
• Demonstrate ability to gauge customer response
• Thoroughly and efficiently gather customer information, assess, and fulfill customer needs, and educate customer
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Continuously evaluate andidentifyopportunities to drive process improvements that positivelyimpactour client and its customers
• Responsible for call disposition or compiling and generating reports asrequired

What We Offer:

• HMO from Day 1 + free dependent upon regularization
• Paid Training
• Complete work equipment provided
• Annual performance incentive
• Life Insurance from Day 1
• Leave Credits convertible into cash
• Free-of-charge pre-employment medical exam
• A supportive and fun working environment
• Work with an award-winning, people-first company

Qualifications:

• No BPO Experience required for College Graduates!
• Undergraduates or SHS/HS (old curriculum): at least 6 months of BPO Experience
• Good to excellent communication skills
• Willing to work on shifting schedules
• Comfortable with an onsite setup
• Preferablyresidingin or near Cubao, Mandaluyongor nearby areas!
• Must have an active Viber account

English Language Customer Service Scheduling Problem Solving Team Player Account Management Strong Work Ethic Organizational Skills People Skills Call Centre

Working Location