Healthcare CSR | Open for Fresh Grads! - Everise Ortigas

Everise Philippines; Pasig; On-site; PHP 223,200 - 357,120; Full time

Benefits offered by this job

HMO from Day 1

Paid Training

Complete work equipment provided

Annual performance incentive

Life Insurance from Day 1

Leave Credits convert to cash

Pre-employment medical exam

Supportive and fun environment

Award-winning, people-first company

Job summary

Everise Ortigas is hiring a Healthcare Customer Service Representative for a healthcare account. No prior experience required for fresh graduates; open to college graduates.

The role involves handling high volume inbound calls, presenting products, and improving customer satisfaction while working on shifting schedules in an onsite Pasig setup. You will join a supportive environment with paid training, health and life insurance from day 1, and other benefits.

Qualifications

• No BPO experience required for college graduates.
• 6 months TSR experience for SHS/HS.
• Good to excellent communication skills.
• Willing to work on shifting schedules.
• Comfortable with an onsite setup.
• Preferably residing near Pasig/Mandaluyong or nearby areas.
• Must have an active Viber account.

Responsibilities

• Professionally handles high volume inbound calls to resolve customer issues.
• Presents new products and services.
• Enhance customer experience and satisfaction.
• Gauge customer responses effectively.
• Gather customer information, assess and fulfill needs, and educate customers.
• Resolve issues via one-call resolution or escalation.
• Meet or exceed performance metrics for company and client.
• Identify opportunities to drive process improvements for the client and customers.
• Prepare call disposition or generate reports as required.

Skills

Communication skills

Shift work

Onsite setup

Active Viber account

Education

High school diploma / SHS

Job description

Healthcare CSR | Open for Fresh Grads! - Everise Ortigas

On-site - Pasig No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, Life Insurance

We’re hiring for Customer Service Representative for Healthcare Account at Everise Ortigas.

• 19FCyberscapeAlpha, Ortigas, Pasig City (Recruitment Hub)
• 4F Cyberpark Tower 1, Araneta, Quezon City (Recruitment Hub)
• Monday toFriday| 11:00 AM – 6:00 PM

Main Duties and Responsibilities

• Professionally handles high volume inbound calls to quicklyidentifyand resolve customer issues
• Presents new products and services
• Enhance customer experience and satisfaction
• Demonstrate ability to gauge customer response
• Thoroughly and efficiently gather customer information, assess, and fulfill customer needs, and educate customer
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Continuously evaluate andidentifyopportunities to drive process improvements that positivelyimpactour client and its customers
• Responsible for call disposition or compiling and generating reports asrequired

What We Offer:

• HMO from Day 1 + free dependent upon regularization
• Paid Training
• Complete work equipment provided
• Annual performance incentive
• Life Insurance from Day 1
• Leave Credits convertible into cash
• Free-of-charge pre-employment medical exam
• A supportive and fun working environment
• Work with an award-winning, people-first company

Qualifications:

• No BPO Experience Required for College Graduates!
• Undergraduates or SHS/HS (old curriculum): at least 6 months of TSR Experience
• Good to excellent communication skills
• Willing to work on shifting schedules
• Comfortable with an onsite setup
• Preferablyresidingin or near Pasig,Mandaluyongor nearby areas!
• Must have an active Viber account

English Language Customer Service Scheduling Problem Solving Team Player Account Management Technical Skills Call Centre Organizational Skills Interpersonal Skills