Customer Service Representative (FRESH GRADUATES)

Technology Pryme Integrated Solutions, Inc.; Makati; On-site; PHP 223,000 - 357,000; Full time

Job summary

Technology Pryme Integrated Solutions, Inc. in Makati is seeking a customer service specialist to handle product and service inquiries, resolve issues, and maintain high customer satisfaction. You will document concerns and updates in our systems, and collaborate with teams to improve processes.

Requirements include a bachelor’s degree or relevant work experience, at least 6 months in customer service. Fresh graduates are welcome.

Qualifications

• Must have a bachelor’s degree or relevant work experience.
• At least 6 months in customer service and client relationship management.
• Fresh graduates are welcome to apply.

Responsibilities

• Provides customer support by addressing product and service inquiries, requests, and concerns.
• Resolves customer issues by identifying root causes and providing appropriate solutions and follow-ups.
• Maintains high levels of customer satisfaction through professional, friendly, and positive communication.
• Documents customer concerns and updates information accurately in company systems.
• Handles responsibilities independently with minimal supervision while meeting department goals and service levels.
• Collaborates with team members and other departments to resolve issues and improve processes.
• Ensures confidentiality of customer information and proper use and maintenance of company hardware and software.

Skills

Customer service

Client relationship management

Education

Bachelor's degree or equivalent

Job description

Qualifications:

• Must possess at least a bachelor’s degree or relevant work experience.
• At least 6 months working experience in customer service and client relationship management.
• Fresh graduates are welcome to apply.
• Must be willing to report full onsite in Makati (Shifting Schedule)

Responsibilities:

• Provides customer support by addressing product and service inquiries, requests, and concerns.
• Resolves customer issues by identifying root causes and providing appropriate solutions and follow-ups.
• Maintains high levels of customer satisfaction through professional, friendly, and positive communication.
• Documents customer concerns and updates information accurately in company systems.
• Handles responsibilities independently with minimal supervision while meeting department goals and service levels.
• Collaborates with team members and other departments to resolve issues and improve processes.
• Ensures confidentiality of customer information and proper use and maintenance of company hardware and software.