Customer Experience Staff

Asia Peopleworks Inc.; Makati; On-site; PHP 200,880 - 290,160; Full time

Job summary

Asia Peopleworks Inc. is seeking a Customer Experience Staff to join our on-site team in Makati. This full‑time role targets fresh graduates or students looking to start their career in customer service.

You will handle inquiries via phone, email, chat, or in person, provide accurate information about products and services, and maintain a friendly, professional demeanor while documenting interactions and escalating complex issues as needed.

Qualifications

• Bachelor’s degree in any field (Fresh graduates are welcome to apply).
• Good communication skills (verbal and written).
• Customer-focused and willing to help others.
• Basic computer skills (MS Office, email, etc.).
• Willing to be trained and adaptable to new systems.
• Positive attitude and strong work ethic.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Provide accurate information about products and services
• Assist customers with concerns, complaints, and requests
• Maintain a professional and friendly attitude when dealing with customers
• Document customer interactions and update records in the system
• Escalate complex issues to supervisors when necessary
• Follow company policies and service standards
• Help improve customer satisfaction by providing timely and effective support

Skills

Communication skills

Customer-focused

Willing to be trained

Positive attitude

Strong work ethic

Education

Bachelor's degree in any field

Tools

MS Office

Email

Job description

On-site - Makati Fresh Graduate/Student Bachelor Full-time

Job Description

Government Mandated Benefits

The Customer Experience Staff is responsible for assisting customers, addressing inquiries, and ensuring a positive overall experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Provide accurate information about products and services
• Assist customers with concerns, complaints, and requests
• Maintain a professional and friendly attitude when dealing with customers
• Document customer interactions and update records in the system
• Escalate complex issues to supervisors when necessary
• Follow company policies and service standards
• Help improve customer satisfaction by providing timely and effective support

Qualifications

• Bachelor’s degree in any field (Fresh graduates are welcome to apply)
• Good communication skills (verbal and written)
• Customer-focused and willing to help others
• Basic computer skills (MS Office, email, etc.)
• Willing to be trained and adaptable to new systems
• Positive attitude and strong work ethic

HR Manager Asia Peopleworks Inc.

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