Customer Service Representative

Speedmax Intl Cargo Solutions Corp; Manila; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Government Mandated Benefits: Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A logistics company in Manila is seeking fresh graduates for a full-time customer service position. The role involves assisting customers, managing complaints, and collaborating with team members to enhance satisfaction. Candidates should have a Bachelor’s degree in Business Administration or a related field, with strong communication skills. Benefits include government-mandated leave options. This is an on-site position in a collaborative call center environment.

Qualifications

• Less than 1 year of experience in a customer service role.
• Fast-paced call center environment with team collaboration.
• Strong team player with effective communication skills.

Responsibilities

• Assist customers with inquiries and provide effective solutions.
• Manage customer complaints and resolve issues promptly.
• Maintain a high level of product knowledge to aid customers.
• Document interactions and follow up as necessary.
• Work collaboratively with team members to enhance customer satisfaction.

Skills

Account management

Technical skills

Organizational abilities

Strong people skills

Effective communication in English

Education

Bachelor’s degree in Business Administration or related field

Job description

Overview

On-site - Manila Fresh Graduate/Student Bachelor Full-time

Job Description

• Assist customers with inquiries and provide effective solutions.
• Manage customer complaints and resolve issues promptly.
• Maintain a high level of product knowledge to aid customers.
• Document interactions and follow up as necessary.
• Work collaboratively with team members to enhance customer satisfaction.
• Handle customer inquiries, provide back office support, and ensure customer satisfaction.

Benefits

Government Mandated Benefits: Maternity & Paternity Leave, Sick Leave, Vacation Leave

Qualifications

• Educational Qualifications: Bachelor’s degree in Business Administration or related field.
• Experience Level: Less than 1 year of experience in a customer service role.
• Skills and Competencies: Proficient in account management, technical skills, and organizational abilities.
• Working Conditions: Fast-paced call center environment with team collaboration.
• Qualities and Traits: Strong people skills, team player, and effective communication in English.
• Additional Requirements : NBI / COE / Government IDs ie (Pag-Ibig / SSS/ Phil Health)
• Open for Fresh Graduates as well

Location

429 United Nations Ave, Ermita, Manila, 1000 Metro Manila, Philippines

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