Customer Service Specialist

Asia Peopleworks Inc.; Makati; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Government Mandated Benefits

Job summary

A leading staffing and recruitment company is seeking fresh graduates for a full-time customer service role in Makati. Candidates are expected to provide information about products and services while maintaining records of customer interactions. Preferred qualifications include a degree in Business or related fields, along with strong active listening and communication skills. This position offers a unique opportunity for new professionals to kickstart their careers in a dynamic environment.

Qualifications

• Recent graduate with a degree in Business or a related field.
• Strong active listening and problem-solving skills.
• Excellent written and oral communication abilities.

Responsibilities

• Provides information about products and services via various communication channels.
• Maintains records of customer interactions and transactions.
• Addresses and resolves customer issues effectively.
• Refs concerns to designated departments for resolution.
• Provides feedback and replies to customer requests.

Skills

Active listening skills

Problem solving skills

Customer service skills

Written Communication Skills

Oral Communication Skills

Education

Graduate of a four-year Business course or related field

Job description

On-site - Makati Fresh Graduate/Student Bachelor Full-time

Job Description

Government Mandated Benefits

Duties & Responsibilities:

• Confers with the customers by telephone, email, in person in order to provide information about products and services.
• Keep records of customers interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• Ensures that appropriate responses were made to resolve customers' problem.
• Refers customer's concerns to designated departments for resolution and processing.
• Provides feedback and reply to customers' concern and request.

Qualifications:

• Graduate of any four-year Business course or any related field
• With active listening skills, problem solving skills and customer service
• Written and Oral Communication Skills