Call Center Agent

WHR Global Consulting; Quezon City; On-site; PHP 201,000 - 279,000; Full time

Benefits offered by this job

HMO on Day 1 + 1 free dependent

Paid Sick Leave & Vacation Leave

13th Month Pay

Job summary

WHR Global Consulting is seeking a Customer Service Representative (CSR) to handle international voice interactions onsite in Quezon City. The role requires shifting night schedules and starting immediately, with a daily focus on delivering quality service and achieving performance targets.

The position offers full-time employment with a PHP 18,000–25,000 monthly package and a 15% night differential. HMO on Day 1, sick and vacation leave, and 13th month pay accompany the package.

Qualifications

• Strong English communication skills (B2 level).
• Analytical and problem-solving skills.
• Customer-focused mindset.
• Attention to detail.

Responsibilities

• Handle international voice customer interactions
• Resolve customer concerns using analytical problem-solving
• Maintain accurate documentation of customer interactions
• Meet quality, productivity, and compliance targets

Skills

English communication

Analytical thinking

Customer focus

Attention to detail

Education

High School / SHS + 1yr BPO exp

2 yrs college + 6mo BPO exp

Fresh grads with strong communication

Job description

Job Description

Job Title: Customer Service Representative (CSR)

Work Arrangement: 100% On-site
Schedule: Shifting Schedule (Night Shift applicable)
Location: 21st Floor, Zeta Tower, Bridgetowne, Quezon City
Employment Type: Full-time
Salary: PHP 18,000 – PHP 25,000 package
Night Differential: 15%

About the Role:
The Customer Service Representative (CSR) handles international voice interactions, resolves customer concerns, and delivers quality service in accordance with account standards and performance metrics.

Key Responsibilities

• Handle international voice customer interactions
• Resolve customer concerns using analytical problem-solving
• Maintain accurate documentation of customer interactions
• Meet quality, productivity, and compliance targets

Qualifications (Non-Negotiable)

Educational Background:

• High School / Senior High School graduate with at least 1 year of BPO international voice experience
• Completed at least 2 years in college with at least 6 months of BPO international voice experience
• Fresh graduates or candidates without BPO experience may be considered with strong communication skills

OR

Skills

• Strong English communication skills (B2 level)
• Analytical and problem-solving skills
• Customer-focused mindset
• Attention to detail

Job Qualifications

Work Requirements:

• Willing to work onsite
• Amenable to shifting schedules
• Can start immediately

Benefits

• HMO on Day 1 + 1 free dependent
• Paid Sick Leave & Vacation Leave
• 13th Month Pay

Candidates with attached CV and relevant experience will be considered for a phone interview.