Customer Service Representative-Entry Level

Metacom Careers; Quezon City; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Competitive salary package

20% Night differential

Life and medical insurance

Day 1 HMO

1 free dependent upon regularization

Retirement package

Job summary

Metacom Careers is hiring a Customer Service Representative to support an international television account via voice. You will assist customers, resolve inquiries, and ensure a positive experience while meeting quality standards.

The role requires handling inbound calls, maintaining documentation, and adhering to shift schedules, including weekends and holidays. On-site in Bridgetowne, Quezon City, with competitive benefits and health coverage.

Qualifications

• High School graduate or higher.
• At least 6 months of BPO customer service experience.
• Experience handling an international voice account is preferred.
• Good English communication with CEFR B2 level.

Responsibilities

• Handle inbound voice calls from international customers.
• Address inquiries and service-related concerns professionally.
• Provide accurate information and appropriate solutions.
• Resolve issues while maintaining high customer satisfaction.
• Document interactions and transactions in the system.
• Follow procedures, quality standards, and company policies.
• Escalate complex concerns when necessary.
• Meet quality, productivity, customer satisfaction, and attendance metrics.
• Work on a shifting schedule, including weekends and holidays when required.

Job description

NOW HIRING: CUSTOMER SERVICE REPRESENTATIVE

Work Location:

2nd Floor, Mezzanine Building, Bridgetowne, Quezon City, Manila

Position:

BPO Agent – Customer Service

Account Type:

International

Channel:

Voice

Schedule:

Shifting Schedule

Target Start Date:

September 23, 2026

Role Description

As a Customer Service Representative, you will provide professional customer support for an international television account through voice interactions. You will assist customers with inquiries, resolve concerns, provide accurate information, and ensure a positive customer experience while meeting established quality and performance standards.

Key Responsibilities

• Handle inbound voice calls from international customers.
• Address customer inquiries and service-related concerns professionally.
• Provide accurate information and appropriate solutions based on customer needs.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.
• Document customer interactions and transactions accurately in the system.
• Follow account procedures, quality standards, and company policies.
• Escalate complex concerns when necessary.
• Meet required quality, productivity, customer satisfaction, and attendance metrics.
• Work on a shifting schedule, including weekends and holidays when required.

Qualifications

• High School Graduate (Old Curriculum) or higher.
• At least 6 months of BPO Customer Service experience.
• Experience handling an International Voice Account is preferred.
• Good English communication skills with a minimum CEFR B2 proficiency.
• Strong customer service orientation.
• Willing to work on a shifting schedule.
• Applicants should be willing to work on-site in Bridgetowne, Quezon City.

Skills & Competencies

• Above-average verbal and written English communication
• Strong active listening and comprehension skills
• Good interpersonal and customer service skills
• Analytical and problem-solving abilities
• Ability to handle customer concerns professionally
• Attention to detail and accurate documentation
• Ability to navigate multiple systems while assisting customers
• Adaptability in a fast-paced BPO environment
• Ability to meet performance and quality targets

What We Offer

Competitive Salary Package

Additional Benefits

• Performance Incentives
• 20% Night Differential — additional and not included in the stated package
• Life and Medical Insurance
• Day 1 HMO
• 1 free dependent upon regularization
• Retirement Package

Hiring Details

Target Start Date: September 23, 2026