Customer Service Representative (Financial Account)

Metacom Careers; Cebu City; On-site; PHP 167,400 - 256,680; Full time

Job summary

Metacom Careers is hiring a Customer Service Representative to handle inquiries about financial accounts via phone, email, and chat from our Cebu City team. You will assist customers with account setup, transaction questions, and ongoing account management, delivering accurate information and timely solutions.

In a fast-paced environment with potential for high call volume, you will document interactions and collaborate with other departments to improve the customer experience while maintaining

Qualifications

• High School Diploma or equivalent.
• At least 6 months of call center experience.
• Strong communication skills and customer-focused mindset.
• Ability to multitask and manage time effectively.
• Empathetic, patient, and detail-oriented.
• Fast-paced environment with potential for high call volume.

Responsibilities

• Manage customer inquiries regarding financial accounts via phone, email, and chat.
• Assist customers with account setup, transaction inquiries, and account management.
• Resolve customer issues by providing accurate information and timely solutions.
• Document customer interactions and maintain detailed records of customer interactions.
• Collaborate with other departments to enhance the customer experience and resolve complex issues.

Skills

Strong communication skills

Customer-focused mindset

Education

High School Diploma or equivalent

Job description

Description

• Manage customer inquiries regarding financial accounts via phone, email, and chat.
• Assist customers with account setup, transaction inquiries, and account management.
• Resolve customer issues by providing accurate information and timely solutions.
• Document customer interactions and maintain detailed records of customer interactions.
• Collaborate with other departments to enhance the customer experience and resolve complex issues.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: atleast 6 months of call center experience
• Skills and Competencies: Strong communication skills and customer-focused mindset
• Responsibilities and Duties: Ability to multitask and manage time effectively
• Qualities and Traits: Empathetic, patient, and detail-oriented
• Working Conditions: Fast-paced environment with potential for high call volume