Customer Service Representative (Financial)

TATA Consultancy Services (Philippines) Inc.; Philippines; On-site; PHP 234,000 - 379,000; Full time

Job summary

TATA Consultancy Services (Philippines) Inc. is seeking Customer Service Representatives to handle calls with enthusiasm and accuracy, recording and updating customer information, and resolving issues. This on-site role requires strong communication and the ability to work in a fast-paced environment.

The position expects 18+ months in contact centers, experience in telco/retail/e-commerce, and willingness to work shifting schedules. Immediate start within 30 days is preferred.

Qualifications

• Minimum of 18 months of experience in the contact center industry.
• Solid experience in telco, retail, e-commerce, or other voice-based customer service.
• Good communication skills.
• Ability to adapt to fast-paced environments and handle high volume calls.
• Basic knowledge in computer navigation.
• Amenable to work on shifting schedule.
• Amenable to work on-site.
• Can start ASAP or within 30 days.

Responsibilities

• Attract potential customers by answering product and service questions and suggesting information about other products and services
• Open customer accounts by recording account information
• Maintain customer records by updating account information
• Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting and analyzing customer information
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed

Skills

Good communication

Job description

About the role

Customer Service Representatives are dynamic and highly-driven professionals who work the phones with enthusiasm and accuracy, going beyond satisfying customer queries and concerns.

Key responsibilities

• Attract potential customers by answering product and service questions and suggesting information about other products and services
• Open customer accounts by recording account information
• Maintain customer records by updating account information
• Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting and analyzing customer information
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed

About you

• Minimum of 18 months of experience in the contact center industry
• Solid experience in telco, retail, e-commerce, or other voice-based customer service
• Good communication skills
• Ability to adapt to fast-paced environments and handle high volume calls
• Basic knowledge in computer navigation
• Amenable to work on shifting schedule
• Amenable to work on-site
• Can start ASAP or within 30 days