Customer Care Representative

RSD Human Resource Management Consultancy; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Job summary

A prominent consultancy firm in the Philippines is seeking a customer service representative to handle financial account inquiries. The ideal candidate should be a Senior High School Graduate with at least one year of experience in a related position. Responsibilities include managing calls, assisting with inquiries, and ensuring compliance with financial policies, all while delivering excellent customer service.

Qualifications

• Must be a Senior High School Graduate.
• 1 year experience in a CSR position handling financial accounts.

Responsibilities

• Handle inbound and outbound calls for financial account customers.
• Assist clients with account inquiries and transaction disputes.
• Provide accurate information while ensuring compliance with policies.
• Document customer interactions in the system.
• Deliver excellent customer experience with professionalism.

Education

Sr. High School Graduate

Job description

Responsibilities

• Handle inbound and outbound calls, chats, or emails for financial account customers.
• Assist clients with account inquiries, billing concerns, card services, and transaction disputes.
• Provide accurate information and ensure compliance with financial policies and security procedures.
• Document customer interactions and resolutions in the system.
• Deliver excellent customer experience by maintaining professionalism, empathy, and efficiency.

Qualifications

• Sr. High School Graduate
• 1 year CSR position handling financial account