Customer Service Representative - Email

Sourcefit; Philippines; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

Sourcefit is seeking a Customer Service Representative - Email Support to provide email and chat assistance to customers of an online eyewear retailer. The role demands timely, accurate responses, order support, refunds, and exchanges, with a focus on customer satisfaction.

Training and a 1-month onboarding period will prepare you for a shifting schedule that includes weekends and holidays, with hybrid work possible upon regularization.

Qualifications

• At least 1 year of experience in a Customer Service role.
• Good English communication skills.
• Highly organized.
• Good attention to detail.
• Flexible on work schedules.

Responsibilities

• Respond to customers' inquiries via chat and email promptly and professionally.
• Verify customer account information accurately and efficiently.
• Assist customers with their orders, refunds, and exchanges, ensuring complete customer satisfaction.
• Provide comprehensive and accurate product information to customers.
• Ensure that customer inquiries and issues are resolved in a timely and effective manner.
• Continuously improve customer satisfaction by actively seeking feedback and implementing changes based on customer feedback.
• Maintain a high level of customer service knowledge and be able to assist with a wide range of customer inquiries and issues.

Skills

English communication

Organization

Attention to detail

Flexibility

Job description

Job Description

As a Customer Service Representative - Email Support, you will be responsible for providing support to our client's customers. The support will be in various channels such as email, and chat. You are expected to provide the best in class customer service and ensure the customers are fully satisfied.

About the Account

Our client is an online retailer specializing in providing high-quality, stylish prescription eyewear at an affordable price. With a focus on delivering excellent customer service and a seamless online shopping experience, they are dedicated to helping customers find the perfect pair of glasses or sunglasses to suit their style and needs.

Job Details:

• Eastwood, Libis, Quezon City | Possibility of Hybrid upon regularization
• Permanent Schedule: Shifting, includes weekends, and holidays.
• Training Schedule: 1 month | Monday to Friday 9 PM to 6 AM

Responsibilities:

• Respond to customers' inquiries via chat and email promptly and professionally
• Verify customer account information accurately and efficiently
• Assist customers with their orders, refunds, and exchanges, ensuring complete customer satisfaction
• Provide comprehensive and accurate product information to customers
• Ensure that customer inquiries and issues are resolved in a timely and effective manner
• Continuously improve customer satisfaction by actively seeking feedback and implementing changes based on customer feedback
• Maintain a high level of customer service knowledge and be able to assist with a wide range of customer inquiries and issues

Qualifications:

• At least 1 year of experience in a Customer Service role
• Good English communication skills
• Highly organized
• Good Attention to detail
• Flexible on work schedules