Customer Service Representative - Chat Support

Sourcefit; Philippines; Hybrid; PHP 290,000 - 424,000; Full time

Job summary

Sourcefit in the Philippines is seeking a Customer Service Representative - Chat Support to assist customers via chat and email, ensuring a high level of service and satisfaction. You will verify accounts, process orders, refunds, and exchanges, and provide clear product information.

The role requires at least one year in customer service, strong English communication, and excellent organization. It includes rotating shifts and weekend/holiday coverage, with training to acclimate to the client’s

Qualifications

• At least 1 year of experience in a Customer Service role.
• Good English communication skills.
• Highly organized with attention to detail.
• Flexible on work schedules.

Responsibilities

• Respond to customers' inquiries via chat and email promptly and professionally
• Verify customer account information accurately and efficiently
• Assist customers with orders, refunds, and exchanges, ensuring satisfaction
• Provide comprehensive product information to customers
• Resolve inquiries and issues in a timely and effective manner
• Actively seek feedback to improve customer satisfaction
• Maintain knowledge to handle a wide range of inquiries

Skills

English proficiency

Customer service

Organization

Attention to detail

Flexible scheduling

Job description

Job Description

As a Customer Service Representative - Chat Support, you will be responsible for providing support to our client's customers. The support will be in various channels such as email, and chat. You are expected to provide the best in class customer service and ensure the customers are fully satisfied.

About the Account

Our client is an online retailer specializing in providing high-quality, stylish prescription eyewear at an affordable price. With a focus on delivering excellent customer service and a seamless online shopping experience, they are dedicated to helping customers find the perfect pair of glasses or sunglasses to suit their style and needs.

Job Details:

• Eastwood, Libis, Quezon City | Possibility of Hybrid upon regularization
• Permanent Schedule: Shifting, includes weekends, and holidays.
• Training Schedule: 1 month | Monday to Friday 9 PM to 6 AM

Responsibilities:

• Respond to customers' inquiries via chat and email promptly and professionally
• Verify customer account information accurately and efficiently
• Assist customers with their orders, refunds, and exchanges, ensuring complete customer satisfaction
• Provide comprehensive and accurate product information to customers
• Ensure that customer inquiries and issues are resolved in a timely and effective manner
• Continuously improve customer satisfaction by actively seeking feedback and implementing changes based on customer feedback
• Maintain a high level of customer service knowledge and be able to assist with a wide range of customer inquiries and issues
  

Qualifications:

• At least 1 year of experience in a Customer Service role
• Good English communication skills
• Highly organized
• Good Attention to detail
• Flexible on work schedules