Customer Care Executive

MicroSourcing; Parañaque; On-site; PHP 223,200 - 446,400; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing in Manila region is seeking a Customer Care Executive to join our onsite team in Parañaque. The role focuses on answering questions, handling products and services inquiries, and delivering technical support with a customer-first approach.

You will resolve issues using company systems, perform administrative tasks, manage data entry for new accounts and service requests, and monitor performance metrics such as CSAT and response times. Flexibility for shifting schedules is required.

Qualifications

• Clear and articulate verbal and written English.
• Strong computer literacy and proficiency with digital tools.
• Positive attitude and commitment to service excellence.
• Resides within 60–90 minutes of the work location.
• Willing to work shifting schedules as required by the business.

Responsibilities

• Respond to client questions and inquiries via phone and email regarding products, services, and technical support.
• Resolve customer issues by utilizing company systems and identifying ways to improve the overall user experience.
• Execute transactional tasks including administrative work, inbound call handling, and outbound follow-ups.
• Manage data entry processes for new accounts, site setups, and various service requests.
• Achieve key performance metrics, including customer satisfaction (CSAT), efficiency targets, and resolution goals.
• Escalate complex issues and inquiries to the Team Leader to ensure timely and accurate solutions.

Skills

English communication

Computer literacy

Digital tools proficiency

Customer service

Education

Bachelor's degree (advantage)

Tools

CRM software

Data entry systems

Job description

Position

Customer Care Executive

Location

Parañaque City

Work Setup & Shift

Onsite | Shifting Schedule

Benefits

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Customer Service Representative, you will:

• Respond to client questions and inquiries via phone and email regarding products, services, and technical support.
• Resolve customer issues by utilizing company systems and identifying ways to improve the overall user experience.
• Execute transactional tasks including administrative work, inbound call handling, and outbound follow-ups.
• Manage data entry processes for new accounts, site setups, and various service requests.
• Achieve key performance metrics, including customer satisfaction (CSAT), efficiency targets, and resolution goals.
• Escalate complex issues and inquiries to the Team Leader to ensure timely and accurate solutions.

Requirements

Non‑negotiables

• Clear and articulate verbal and written English communication skills.
• High level of computer literacy and proficiency with digital tools.
• Positive attitude with a strong commitment to service excellence.
• Proximity to office: Must reside within 60 to 90 minutes of the work location.
• Flexibility to work shifting schedules as required by the business.

Preferred Skills / Expertise

• Front‑of‑house contact center experience combined with back‑office administrative skills.
• Experience handling Australian, New Zealand, or UK accounts.
• Bachelor's degree in any field is an advantage.
• Proven ability in problem‑solving, decision‑making, and conflict resolution.
• Strong organizational skills with the ability to multitask in a fast‑paced environment.

Terms & conditions apply