Customer Service Representative

We Search @ Searchers & Staffers Corp.; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer support specialist firm is looking for a Customer Care Specialist to provide comprehensive support to clients. You will assist with product information, resolve issues, and ensure customer satisfaction. The ideal candidate must be a Senior High School graduate or a college undergraduate with good English communication skills, and is expected to work on-site in Taguig on a shifting schedule.

Qualifications

• Must be computer literate, specifically in MS Office.
• Ability to communicate effectively in English.
• Willingness to work on-site in BGC, Taguig.

Responsibilities

• Provide comprehensive customer support to clients.
• Assist customers with inquiries and product information.
• Guide customers on account setup and troubleshooting.

Skills

Customer communication

Problem-solving

Time management

Education

Senior High School Graduate or College Undergraduate

Job description

Responsibilities

• The Customer Care Specialist is responsible for;
• Comprehensive customer support to clients, handling all inquiries, concerns, and service needs from the beginning to the end of the customer journey.
• Assisting customers with product information, resolving issues, and ensuring overall customer satisfaction across various touchpoints.
• Provide prompt and efficient customer support through phone call and email correspondents.
• Guide customers in account setup, updates, and troubleshooting account-related issues.

Qualifications

• Accepting Senior High School Graduate, College Undergraduate, or Fresh Graduate.
• Computer Literate (MS Office).
• Can communicate in English language.
• Willing to be assigned on shifting schedules.
• Willing to work on-site in BGC, Taguig.