Customer Service Representative - Chat and Email

Sourcefit; Philippines; Hybrid; PHP 240,000 - 300,000; Full time

Job summary

Sourcefit in the Philippines is hiring a Customer Service Representative - Email Support to assist customers via email and chat, verify orders, and provide accurate product information to ensure satisfaction.

The role requires at least 1 year in customer service, strong English communication, and good organization. Shifting schedule includes weekends/holidays with a 1-month training; hybrid work may be available after regularization.

Qualifications

• At least 1 year of experience in a Customer Service role.
• Good English communication skills.
• Highly organized with attention to detail.
• Flexible on work schedules.

Responsibilities

• Respond to customers' inquiries via chat and email promptly and professionally.
• Verify customer account information accurately and efficiently.
• Assist customers with their orders, refunds, and exchanges, ensuring complete customer satisfaction.
• Provide comprehensive and accurate product information to customers.
• Ensure that customer inquiries and issues are resolved in a timely and effective manner.
• Continuously improve customer satisfaction by actively seeking feedback and implementing changes based on customer feedback.
• Maintain a high level of customer service knowledge and be able to assist with a wide range of customer inquiries and issues.

Skills

Customer service

Email support

Communication

Attention to detail

Organizational skills

Flexible schedules

Job description

Job Description

As a Customer Service Representative - Email Support, you will be responsible for providing support to our client's customers. The support will be in various channels such as email, and chat. You are expected to provide the best in class customer service and ensure the customers are fully satisfied.

About the Account

Our client is an online retailer specializing in providing high-quality, stylish prescription eyewear at an affordable price. With a focus on delivering excellent customer service and a seamless online shopping experience, they are dedicated to helping customers find the perfect pair of glasses or sunglasses to suit their style and needs.

Job Details:

• Eastwood, Libis, Quezon City | Possibility of Hybrid upon regularization
• Permanent Schedule: Shifting, includes weekends, and holidays.
• Training Schedule: 1 month | Monday to Friday 9 PM to 6 AM

Responsibilities:

• Respond to customers' inquiries via chat and email promptly and professionally
• Verify customer account information accurately and efficiently
• Assist customers with their orders, refunds, and exchanges, ensuring complete customer satisfaction
• Provide comprehensive and accurate product information to customers
• Ensure that customer inquiries and issues are resolved in a timely and effective manner
• Continuously improve customer satisfaction by actively seeking feedback and implementing changes based on customer feedback
• Maintain a high level of customer service knowledge and be able to assist with a wide range of customer inquiries and issues

Qualifications:

• At least 1 year of experience in a Customer Service role
• Good English communication skills
• Highly organized
• Good Attention to detail
• Flexible on work schedules