Customer Service Representative - Voice

Sourcefit; Philippines; Hybrid; PHP 223,000 - 357,000; Full time

Job summary

Sourcefit is seeking a Customer Service Representative - Voice to join our team in a fast-paced online retail environment focused on eyewear. You will handle inbound/outbound calls, chats, and emails, resolve issues, verify accounts, and guide customers through orders, refunds, and exchanges.

Based in Eastwood, Libis, QC with a possibility of hybrid work upon regularization; the role requires shifting schedules, including weekends and holidays, with extensive training from 9 PM to 6 AM.

Qualifications

• At least 1 year of experience in a Customer Service role.
• Excellent English communication skills, both verbal and written.
• Extremely organized and detail-oriented, with the ability to multitask and prioritize effectively.
• Flexible work schedule, including the ability to work weekends and evenings if needed.
• Excellent problem-solving and conflict-resolution skills.
• Ability to work in a fast-paced environment and adapt to change quickly.

Responsibilities

• Respond to inbound and outbound phone calls from customers in a timely and professional manner.
• Quickly and accurately respond to customer chat and email inquiries, ensuring all customer issues are resolved promptly and efficiently.
• Verify customer account information to ensure accuracy and prevent fraud.
• Assist customers with their orders, refunds, and exchanges, providing guidance and support as needed.
• Continuously strive to provide a best-in-class customer experience that promotes customer retention.

Skills

Customer service

English communication

Organization

Multitasking

Conflict resolution

Problem solving

Fast-paced

Flexible schedule

Job description

Job Description:

Summary:

We are seeking a talented and motivated Customer Service Representative - Voice to join our team. As a Customer Service Representative, you will be the first point of contact for our customers and will play a crucial role in delivering a positive customer experience. You will be responsible for responding to inbound and outbound phone calls, chat, and email inquiries, resolving customer issues, and providing guidance and support to ensure customer satisfaction. The ideal candidate should have strong communication skills, a passion for customer service, and the ability to work in a fast-paced environment.

About the Account:

Our client is an online retailer specializing in providing high-quality, stylish prescription eyewear at an affordable price. With a focus on delivering excellent customer service and a seamless online shopping experience, they are dedicated to helping customers find the perfect pair of glasses or sunglasses to suit their style and needs.

Job Details:

• Eastwood, Libis, Quezon City | Possibility of Hybrid upon regularization
• Permanent Schedule: Shifting, includes weekends, and holidays.
• Training Schedule: 1 month | Monday to Friday 9 PM to 6 AM

Responsibilities:

• Respond to inbound and outbound phone calls from customers in a timely and professional manner
• Quickly and accurately respond to customer chat and email inquiries, ensuring all customer issues are resolved promptly and efficiently
• Verify customer account information to ensure accuracy and prevent fraud
• Assist customers with their orders, refunds, and exchanges, providing guidance and support as needed
• Continuously strive to provide a best-in-class customer experience that promotes customer retention

Qualifications:

• At least 1 year of experience in a Customer Service role
• Excellent English communication skills, both verbal and written
• Extremely organized and detail-oriented, with the ability to multitask and prioritize effectively
• Flexible work schedule, including the ability to work weekends and evenings if needed
• Excellent problem-solving and conflict-resolution skills
• Ability to work in a fast-paced environment and adapt to change quickly