Customer Service Representative – Digital Ads Account

Caldwell Communications; Davao City; On-site; PHP 357,000 - 446,000; Full time

Benefits offered by this job

Sign-On Bonus

Onsite Work Setup

Job summary

Caldwell Communications is seeking a Customer Service Representative for the Tech & Consumer Digital Ads Account in Eastwood, Quezon City. The role focuses on assisting customers with digital ads products, campaigns, and accounts, requiring at least 6 months of related experience.

The position is onsite, offering a competitive package up to ₱40,000 with a ₱30,000 sign-on bonus. Prior digital advertising knowledge will help you excel in this CSR role.

Qualifications

• At least 6 months of experience in Digital Ads, Google Ads, Meta Ads, PPC, SEO or Digital Marketing.
• Experience managing Google Ads campaigns, PPC advertising, Meta/Facebook Ads, Instagram advertising, or SEO is beneficial.
• Understanding digital advertising terms and processes helps in customer support for ad products.

Responsibilities

• Handle customer inquiries through the assigned support channel.
• Assist customers with digital advertising concerns and product information.
• Document interactions and maintain high-quality customer service.

Skills

Digital Ads

Google Ads

Meta Ads

PPC

SEO

Digital Marketing

Job description

Customer Service Representative - Digital Ads Account

Use Your Digital Advertising Experience in a Customer Service Career

The CSR Digital Ads Account at Caldwell is an exciting opportunity for professionals with experience in digital advertising or digital marketing. Caldwell is hiring Customer Service Representatives for a Tech & Consumer Digital Ads Account in Eastwood, Quezon City. If you have at least 6 months of experience in Digital Ads, Google Ads, Meta Ads, PPC, SEO, or Digital Marketing, you may qualify for this opportunity. Important: This is a Customer Service Representative position, not a Digital Marketing Specialist role. However, applicants must have relevant digital advertising or digital marketing experience. The account involves helping customers with digital advertising products, services, accounts, and campaigns.

Position Information

Job Title: Customer Service Representative (CSR)Salary Package: Up to ₱40,000Sign-On Bonus: ₱30,000Account: Tech & Consumer - Digital AdsCompany: CaldwellLocation: Eastwood, Quezon CityWork Setup: OnsiteMinimum Relevant Experience: 6 months

Are You Qualified for the CSR Digital Ads Account?

You may be a strong candidate if you have at least

6 months of experience in:

Digital Ads | Google Ads | Meta Ads | PPC | SEO | Digital Marketing

Relevant experience may include:

• Google Ads campaign management
• PPC advertising
• Meta/Facebook Ads
• Instagram advertising
• SEO
• Paid media
• Digital marketing campaigns
• Ad account management
• Audience targeting
• Keyword management
• Campaign performance monitoring

Why Is Digital Marketing Experience Required?

Customers may contact the CSR Digital Ads Account with questions about advertising platforms, campaigns, accounts, and performance.

Because of this, having previous exposure to digital advertising can help you:

• Understand customer concerns faster
• Provide accurate information
• Explain advertising processes clearly
• Troubleshoot basic campaign concerns
• Understand common advertising terms
• Navigate digital advertising platforms
• Communicate solutions more effectively

Your Potential Responsibilities

As a Customer Service Representative, you may be responsible for:

• Handling customer inquiries through the assigned support channel
• Assisting customers with digital advertising concerns
• Providing information about digital advertising products and services
• Addressing account and campaign-related concerns
• Troubleshooting basic advertising issues
• Following established processes and guidelines
• Documenting customer interactions
• Maintaining a high level of customer service

Experience That Can Give You an Advantage

Google Ads & PPC

Experience with keywords, campaigns, bidding, budgets, targeting, and paid search can be valuable for this role.

Meta Ads

Experience with Facebook Ads, Instagram Ads, or Meta Ads Manager can also help you support customers more effectively.

SEO

Candidates with experience in keyword research, website optimization, content optimization, or Google Search Console are welcome to apply.

Digital Marketing

Experience supporting digital marketing campaigns, analyzing results, or working with online marketing platforms can also qualify.

Digital Marketing Metrics

Knowledge of common advertising metrics can give you an advantage. These include:

• CTR
• CPC
• Conversions
• Conversion rate
• ROAS

What We Offer

Up to ₱40,000 package

₱30,000 Sign-On Bonus

Eastwood, Quezon City Onsite Work Setup

Frequently Asked Questions

What position is being hired?The position is Customer Service Representative (CSR).

What type of account will I support?You will support a Tech & Consumer Digital Ads Account.

What digital marketing experience is required?At least 6 months of experience in Digital Ads, Google Ads, Meta Ads, PPC, SEO, or Digital Marketing.

Do I need to be a Digital Marketing Specialist?No. The position is a CSR role. However, you must have relevant digital marketing or advertising experience.

Where is the position located?Eastwood, Quezon City, with an onsite work setup.