Digital Ads CSR

Metacom Careers; Taguig; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Dynamic environment

Paid training

Government benefits

Exposure to digital advertising

Job summary

Metacom Careers in Taguig is seeking a Digital Ads Specialist / CSR to support clients with digital advertising concerns and campaign inquiries. The role combines customer service with technical troubleshooting and account assistance.

The ideal candidate has CSR/TSR experience or at least 6 months in Digital Ads, Digital Marketing, or Content Moderation, and is willing to work onsite in McKinley, Taguig with shifting schedules.

Qualifications

• High School Graduate (Old Curriculum) / ALS / Senior High School Graduate / College Graduate.
• At least 2 years CSR or TSR experience
• OR
• At least 6 months experience in Digital Ads, Content Moderation, Digital Marketing, or Digital Sales
• Willing to work onsite in McKinley, Taguig
• Amenable to shifting schedules

Responsibilities

• Assist clients with digital advertising concerns and account inquiries
• Provide customer and technical support through different communication channels
• Troubleshoot ad-related issues and provide timely resolutions
• Support campaign management and digital marketing concerns
• Ensure excellent customer experience and service quality
• Maintain professionalism and accuracy in every interaction

Skills

Communication

Customer service

Troubleshooting

Digital advertising

Multitasking

Analytical thinking

Education

High School / College

Job description

WERE HIRING Digital Ads Specialist / CSR

Location & Schedule

McKinley, Taguig. Shifting Schedule. Onsite Setup.

Role Description

As a Digital Ads Specialist / CSR, you will support customers and businesses with digital advertising concerns, campaign-related inquiries, troubleshooting, and account assistance. This role is perfect for candidates with experience in customer support, technical support, digital marketing, or digital advertising.

Key Responsibilities

• Assist clients with digital advertising concerns and account inquiries
• Provide customer and technical support through different communication channels
• Troubleshoot ad-related issues and provide timely resolutions
• Support campaign management and digital marketing concerns
• Ensure excellent customer experience and service quality
• Maintain professionalism and accuracy in every interaction

Qualifications

High School Graduate (Old Curriculum) / ALS / Senior High School Graduate / College Graduate

At least 2 years CSR or TSR experience

OR

At least 6 months experience in Digital Ads, Content Moderation, Digital Marketing, or Digital Sales

Willing to work onsite in McKinley, Taguig

Amenable to shifting schedules

Skills & Competencies

• Strong communication and customer service skills
• Knowledge of digital advertising and online platforms is an advantage
• Problem-solving and troubleshooting skills
• Ability to multitask in a fast-paced environment
• Attention to detail and analytical thinking
• Team player with a positive attitude

What We Offer

• Competitive Salary Package
• Career Growth Opportunities
• Dynamic and Supportive Work Environment
• Paid Training
• Government Mandated Benefits
• Exposure to the Digital Advertising Industry