Customer Service Representative -DAYSHIFT SCHED

MD-TORCH Solutions; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service provider in Quezon City is seeking a Customer Support Representative who will act as the first point of contact for customer inquiries. The ideal candidate should have a high school diploma and 0-2 years of customer service experience, with at least 6 months in international voice support. Responsibilities include handling complaints, documenting interactions, and collaborating with the team to enhance service delivery. The position offers a flexible day shift schedule.

Qualifications

• 0–2 years of customer service experience.
• 6 months of international voice experience.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Act as the first point of contact for customer inquiries and support.
• Handle customer complaints and provide appropriate solutions.
• Document customer interactions and maintain records in the company's database.
• Collaborate with team members to improve service delivery and efficiency.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Customer-oriented mindset

Education

HS/SHS Graduate

Job description

Description

• Act as the first point of contact for customer inquiries and support.
• Handle customer complaints and provide appropriate solutions.
• Maintain a high level of professionalism and customer service at all times.
• Document customer interactions and maintain records in the company's database.
• Collaborate with team members to improve service delivery and efficiency.

Requirements

• Educational Qualifications: HS/SHS Graduate
• Experience Level: 0–2 years of customer service experience + with 6mos International voice Exp
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks.
• Working Conditions: Day shift schedule with opportunities for flexible hours.