Customer Service Representative (Onsite-Dayshift)

V-Call Center Link Inc.; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service provider in Metro Manila is seeking a Customer Service Representative to manage incoming calls and emails from Brand Partners. The role focuses on resolving inquiries and ensuring a positive customer experience. Candidates should have at least Senior High School education and one year of relevant experience handling voice accounts, providing a quality service in line with company standards.

Qualifications

• Must have at least 1 year of CSR experience handling voice account.

Responsibilities

• Respond to a high volume of customer inquiries through phone and email.
• Provide quality service in line with company standards.

Skills

Customer service skills

Effective communication

Education

At least Senior High School graduate

Job description

Job Description

We are hiring a Customer Service Representatives to handle inbound calls and emails from Brand Partners.

The role involves resolving inquiries, providing accurate information, and ensuring timely responses within agreed service levels.

You will be responsible for delivering high-quality customer support with a focus on first contact resolution and a positive customer experience.

Responsibilities

• Respond to a high volume of customer inquiries through phone and email.
• Provide quality service in line with company standards and service expectations.

Job Requirements

• At least Senior High School (SHS) graduate or completed 2 years in college
• Minimum of 1 year of CSR experience handling voice account
• Work onsite (QC/Pasig City), Dayshift schedule
• Interview Process: Initial Interview (Phone/MS Teams), Assessment and Final Interview (1-day Onsite)