Customer Service Representative (CSR)

Trade Mate Distribution Inc.; Valenzuela; On-site; PHP 240,000 - 320,000; Full time

Job summary

Trade Mate Distribution Inc. is seeking a Customer Service Representative to support customers through chat, phone, and email in Metro Manila. You will handle inquiries, provide product information, and process orders to ensure smooth service experiences.

The role requires prompt, professional communication and the ability to resolve issues, escalate when needed, and maintain high customer satisfaction levels within a fast-paced distribution environment.

Qualifications

• Handle customer inquiries via chat, phone, and email.
• Provide product information and order updates to customers.
• Respond promptly and professionally to customer messages.

Responsibilities

• Handle customer inquiries and concerns through chat, phone, and email
• Provide product information, order updates, and assistance
• Respond promptly and professionally to customer messages
• Resolve complaints and elevate complex concerns when needed
• Process orders, follow-ups, and customer requests accurately
• Maintain excellent customer service and satisfaction

Skills

Customer service

Communication

Multitasking

Problem solving

Job description

About the role

Customer Service Representative (CSR) role handling customer inquiries and concerns through chat, phone, and email.

Key responsibilities

• Handle customer inquiries and concerns through chat, phone, and email
• Provide product information, order updates, and assistance
• Respond promptly and professionally to customer messages
• Resolve complaints and elevate complex concerns when needed
• Process orders, follow-ups, and customer requests accurately
• Maintain excellent customer service and satisfaction