Customer Service Representative

LSERV Corporation; Quezon City; On-site; PHP 334,800 - 446,400; Full time

Job summary

A customer service solutions provider located in Quezon City is seeking a dedicated customer support representative. You will handle inquiries via phone, email, and chat, resolve issues, and maintain records of customer interactions. The ideal candidate will possess strong problem-solving abilities and excellent communication skills, with a preference for candidates holding an associate or bachelor’s degree. This role offers an opportunity to work in a collaborative environment focused on customer satisfaction.

Qualifications

• Proven experience as a client service representative.
• Strong phone contact handling skills.
• Ability to multi-task and prioritize effectively.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Resolve product or service problems effectively.
• Maintain a positive and professional attitude.

Skills

Customer support experience

Problem-solving attitude

Active listening

Time management

Communication skills

Education

Associate or bachelor’s degree

Tools

CRM systems

Job description

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting the best solution, and following up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Keep records of customer interactions, transactions, comments, and complaints.
• Follow communication procedures, guidelines, and policies.
• Work with internal teams (e.g., sales, logistics, technical support) to ensure smooth customer interactions.
• Stay updated on product knowledge, company services, and policies.

• Associate or bachelor’s degree preferred.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Problem-solving attitude and adaptability.