Customer Service Representative (Chat Support)

PH Global Jet Express Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A logistics company in the Philippines is seeking a Customer Service Representative to manage customer queries and complaints through various channels. The ideal candidate has relevant experience in customer service, preferably in e-commerce or logistics, and is equipped with strong communication and problem-solving skills. This position aims to enhance customer satisfaction and improve internal processes.

Qualifications

• At least 1 year of relevant work experience in Customer Service or similar field preferred.
• Experience in E-Commerce, Logistics, or BPO is a plus.

Responsibilities

• Manage customer queries and complaints via hotline, social media, and email.
• Process modifications on routes or parcels.
• Elevate complaints and push for improvements across departments.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

College level or short course/vocational diploma

Job description

Customer Service Representativeis responsible for managing customer queries and complaints via our company hotline, social media, and email channels. CSR also processes modifications on the route or parcels and elevate complaints across a number of communication channels and through data analysis, push relevant departments to make improvements, reduce customer complaints, and improve the quality of internal operations.

QUALIFICATIONS

• College level or short course/vocational diploma or equivalent
• At least 1 year relevant work experience in Customer Service or similar field preferred.
• Experience in E-Commerce, Logistics, or BPO is a plus.