Customer Service Representative

GameOne PH; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A prominent e-commerce company in Quezon City is looking for a Customer Service Representative. In this role, you will assist customers with inquiries and process same-day delivery orders to ensure satisfaction. Ideal candidates should have at least 1 year of experience in a customer service role and possess a bachelor's degree. Strong communication and empathy skills are essential.

Qualifications

• Preferred degree in a related field.
• 1+ years experience as a Customer Service Representative.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Assist customers with inquiries via chat or call.
• Process Same Day Delivery Orders.

Education

Bachelor's degree

Job description

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Answer and Assist customers on their concerns and inquiries in an accurate and timely manner via Chat or call if required
• Assist customers and Process Same Day Delivery Orders
• Monitor customer complaints on social media and reach out to provide assistance
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Follow up with customers to ensure their issues are resolved
• Test Defective Returned items and Process it for RMA
• Check Promos and Update Prices on Ecommerce Platforms

Qualifications

• Education: Bachelor\'s (Preferred)
• Experience: Customer Service Representative: 1 year (Required)