Customer Service Representative (CSR) – Customer Support / BPO

Gratitude Philippines; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Gratitude Philippines is hiring a Customer Service Representative (CSR) for onsite work in Manila. You will handle customer inquiries, provide product information, and resolve issues to maintain satisfaction.

The role requires 1–4 years in customer service or BPO, familiarity with utilities/telecom/insurance/banking, and strong communication. You must be willing to work the designated shift and have TOR, Diploma, and COE ready.

Qualifications

• 1–4 years of relevant customer service, customer support, or BPO experience.
• Experience in utilities, telecommunications, insurance, banking, or financial services preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Willingness to work onsite at the assigned location and follow the required shift schedule.
• Must have the following documents available: TOR, Diploma, COE.

Responsibilities

• Handle customer inquiries, requests, and complaints professionally through the assigned support channels.
• Provide accurate information about products, services, accounts, and customer-related concerns.
• Resolve customer issues efficiently while maintaining high standards of customer satisfaction.
• Follow company policies, service procedures, quality standards, and performance targets.
• Maintain accurate customer records and documentation while ensuring professional communication and timely follow-up.

Skills

Customer Service

Verbal & Written Comm

Query & Complaint Resolution

Problem-Solving

CRM

Education

Diploma

Job description

Job Title : Customer Service Representative (CSR) – Customer Support / BPO

Job Description

We are hiring Customer Service Representatives (CSR) with 1–4 years of experience in customer service, customer support, or contact center operations. Candidates with backgrounds in utilities, telecommunications, insurance, banking, or financial services are preferred.

The ideal candidate should have strong communication skills, a customer-focused approach, and the ability to resolve customer queries professionally. Candidates must be willing to work onsite at the assigned location and comply with the required shift schedule.

Key Responsibilities

1. Handle customer inquiries, requests, and complaints professionally through the assigned support channels.
2. Provide accurate information about products, services, accounts, and customer-related concerns.
3. Resolve customer issues efficiently while maintaining high standards of customer satisfaction.
4. Follow company policies, service procedures, quality standards, and performance targets.
5. Maintain accurate customer records and documentation while ensuring professional communication and timely follow-up.

Required Skills

1. Customer Service and Customer Support
2. Verbal and Written Communication
3. Customer Query and Complaint Resolution
4. Problem-Solving and Active Listening
5. Customer Relationship Management

Qualifications and Requirements

• 1–4 years of relevant customer service, customer support, or BPO experience.
• Experience in utilities, telecommunications, insurance, banking, or financial services is preferred.
• Good communication, interpersonal, and problem-solving skills.
• Willingness to work onsite at the assigned location and follow the required shift schedule.
• Must have the following documents available:
  • Transcript of Records (TOR)
  • Diploma
  • Certificate(s) of Employment (COE)

Important Notes

• STRICTLY NO WALK-INS.
• Candidates must have their TOR, Diploma, and COE(s) available.
• Applicants must be willing to work onsite at the assigned location and follow the designated shift schedule.
• Candidates should be prepared to complete all recruitment and documentation requirements