Customer Care Representative

Miranda HR; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service outsourcing company in Quezon City is seeking candidates for a customer service role. Responsibilities include providing outstanding service through multiple channels like phone and email, assisting with inquiries, and documenting customer interactions. The ideal candidate should have a Bachelor's degree and possess strong communication skills, with the ability to adapt to various shifts. This position offers a dynamic work environment, requiring flexibility and teamwork.

Qualifications

• 0–2 years of experience in customer service or related field.
• Ability to handle multiple tasks and prioritize effectively.
• Flexible to work in various shifts including evenings and weekends.

Responsibilities

• Provide outstanding customer service through various channels including phone, email, and chat.
• Assist customers with inquiries, complaints, and product information effectively.
• Document customer interactions and maintain up-to-date records.
• Identify customer needs and recommend appropriate solutions.
• Collaborate with team members and other departments to resolve complex issues.

Skills

Strong communication skills

Interpersonal skills

Empathy

Positive attitude

Education

Bachelor’s degree in a relevant field

Job description

Description

• Provide outstanding customer service through various channels including phone, email, and chat.
• Assist customers with inquiries, complaints, and product information effectively.
• Document customer interactions and maintain up-to-date records.
• Identify customer needs and recommend appropriate solutions.
• Collaborate with team members and other departments to resolve complex issues.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service or related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic, patient, and able to maintain a positive attitude.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.
• Working Conditions: Flexible to work in various shifts including evenings and weekends.