Customer Experience Representative

MicroSourcing; Cagayan de Oro; On-site; PHP 223,200 - 312,480; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependents coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Team events and activities

Flexible work arrangements

Career growth opportunities

Job summary

MicroSourcing is hiring a Customer Experience Representative for an onsite role at SM CDO, Cagayan De Oro City. You will support corporate stores and associates with product availability and order status.

Work involves coordinating with vendor consultants, optical labs, and distribution centers to track shipments and resolve issues. Onsite, rotating schedule, healthcare coverage from day one, with growth opportunities.

Qualifications

• Minimum 2 years of customer service experience; call center experience preferred.
• High School diploma required; college degree preferred.
• Typing speed of at least 50 WPM with high accuracy.
• Excellent verbal and written communication; professional telephone etiquette.
• Ability to work a rotating schedule including weekends.

Responsibilities

• Provide dedicated support to corporate stores and associates regarding product availability and order status.
• Partner with vendor consultants to research substitutions for unavailable or backordered products.
• Coordinate with optical labs and distribution centers to track shipment progress.
• Negotiate win‑win resolutions for store issues while maintaining professionalism under pressure.
• Participate in cross‑departmental projects to improve supply chain communication and customer satisfaction.

Skills

Customer service

Typing 50 wpm

Communication

Rotating schedule

Call center experience

Education

High School diploma

College degree preferred

Tools

Microsoft Office

Job description

Job Overview

Position: Customer Experience Representative
Location: SM CDO, Cagayan De Oro City
Employment Type: Full Time
Work set‑up & Shift: Onsite | Shifting Schedule
Schedule: Onsite

Benefits

• Competitive rewards: above‑market compensation, healthcare coverage on day one, dependents coverage, paid time‑off with cash conversion, group life insurance, performance bonuses
• A collaborative spirit: positive and engaging work environment with company‑sponsored events and activities
• Work‑life harmony: flexible work arrangements
• Career growth: continuous learning and career advancement opportunities
• Inclusive teamwork: diversity and inclusive culture

Your Role

As a Customer Service Advisor, you will:

• Provide dedicated support to corporate stores and associates regarding product availability and order status.
• Partner with vendor consultants to research and suggest suitable substitutions for unavailable or backordered products.
• Coordinate with internal departments, including optical labs and distribution centers, to track shipment progress.
• Negotiate "win‑win" resolutions for store issues while maintaining professional composure under high‑pressure situations.
• Participate in cross‑departmental projects aimed at improving supply chain communication and customer satisfaction.

Qualifications

Non‑negotiables:

• Minimum 2 years of experience in a customer service environment; call center experience highly preferred.
• High School diploma required (College or University degree preferred).
• Typing speed of at least 50 wpm with high accuracy.
• Excellent verbal and written communication skills, including proper grammar and professional telephone etiquette.
• Ability to work a rotating schedule that includes extended business hours and weekends.

Preferred Skills / Expertise

• Basic knowledge of optics (lens types, frames, or eyewear terminology) is highly beneficial.
• Proficiency in the Microsoft Office environment and general computer multitasking.
• Proven ability to practice active listening and demonstrate genuine empathy toward store associates and customers.
• Experience in conflict de‑escalation and knowing when to transition an issue to management.
• Familiarity with shipment carriers and retail vendor coordination (e.g., EssilorLuxottica network).

Terms & conditions apply.