Customer Service Representative (Cebu/Mandaue) Up To 31K

Trinity Workforce; Loay; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Allowances

Night Differentials

HMO

Leave credits

Easy accounts

Competitive salary

Healthy working environment

Free coffee

Free water

Accessible work locations (within Cebu

State of the art facilities (gym, 0)

Job summary

Trinity Workforce in Cebu City seeks a customer service associate to handle mileage plus reservations and related queries. The role requires at least 1 year of BPO experience and good communication skills. You must be willing to work on-site and be adaptable to various schedules.

A team player who can start ASAP is preferred. You'll join a company offering a range of benefits, a supportive environment, and opportunities for growth within a modern facility in Cebu.

Qualifications

• Preferably college level
• 1+ year of solid BPO experience
• Average communications skills
• Willing to work on-site
• Amendable to any schedule
• A team player
• Can work ASAP

Responsibilities

• Handle mileage plus reservations and queries.
• Make a service recovery when mistakes occur or escalate to supervisor.
• Ensure accurate documentation of customer profiles/reservations.
• Handle customer complaints and provide first time resolution.
• Keep updated on company policies and information security requirements.
• Keep all customer information confidential and secured.

Skills

Communication skills

Team player

Flexibility

Education

College level

Job description

Qualifications

Preferably college level
with at least 1-year solid BPO experience
Average communications skills
Willing to work on-site.
Amendable to any given schedule
A team player
Can work ASAP.

Job Description

Handle mileage plus reservations and queries.
Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor.
Ensure accurate documentation of customer profiles/reservations.
Handle customer complaints and provide first time resolution.
Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
Keep all company information which includes customer information confidential and secured.
Join and enjoy the following benefits:

• Allowances

• Night Differentials

• HMO

• Leave credits

• Easy accounts

• Competitive salary

• Healthy working environment

• Free coffee

• Free water

• Accessible work locations (within Cebu city)

• State of the art facilities (gym, karaoke, pantry)

• Career growth

• Amazing opportunities

• Fun activities