Call Center Representative - Cebu - Onsite - Up to 31K

weSource Management Consultancy Firm; Cebu City; On-site; PHP 345,960; Full time

Job summary

A leading consultancy firm is seeking a Call Center Representative in Cebu City to deliver exceptional customer service. The ideal candidate should possess strong communication and problem-solving skills, with at least one-year experience in call center or customer service. Responsibilities include supporting clients in a fast-paced environment, ensuring satisfaction through effective multichannel support. This onsite role offers competitive pay of up to 31K PHP.

Qualifications

• Must have at least 1 year of call center or BPO experience.
• Experience supporting APAC, EMEA, US markets.
• Strong consumer-oriented and stress-resistant attitude.

Skills

Exceptional verbal and written communication skills in English

Problem-solving abilities

Impeccable organizational skills

Ability to work collaboratively

Tech-savvy

Strong service awareness

Good customer service skills

Multichannel support experience

Education

College level or degree holder

Tools

CRM systems

Communication tools

Job description

Overview

Call Center Representative - Cebu - Onsite - Up to 31K

Job Openings Call Center Representative - Cebu - Onsite - Up to 31K

Qualifications

• Candidates must be at least in college level, preferably a degree holder
• Must have at least 1 year of call center or BPO experience or at least 6 months customer service experience supporting a ride hailing service, reservation, and concierge work or in the transportation, travel sectors.
• Exceptional verbal and written communication skills in English with the ability to convey professionalism and warmth.
• Strong problem-solving abilities, with a knack for finding creative solutions to complex requests.
• Impeccable organizational skills and attention to detail, ensuring no aspect of a client's request is overlooked.
• Ability to work collaboratively in a fast-paced environment, coordinating seamlessly with various teams.
• Tech-savvy with experience using CRM systems and communication tools preferred.
• A passion for luxury experiences and a genuine desire to exceed client expectations.
• Rigorous work attitude, consumer-oriented, responsible, and stress-resistant
• Strong service awareness is a must.
• Multichannel Support Exp (Email, Phone, Chat)
• Good Customer Service Skills
• Experience supporting APAC, EMEA, US Market