Csr Non-Voice Accounts (Accounting Graduates) Cebu City

Trinity Workforce; Loay; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Allowances

Night differential

HMO

Leave credits

Easy accounts

Competitive salary

Healthy environment

Free coffee

Free water

Cebu City access

Gym & pantry

Career growth

Amazing opportunities

Fun activities

Job summary

Trinity Workforce in Cebu City is seeking an on-site Associate with an Accounting background to handle mileage, reservations, and customer queries. You will document profiles, resolve issues, and ensure compliance with information security policies. A team environment and immediate start are emphasized.

You will join a team with attractive benefits including allowances, night differentials, HMO, and leave credits, plus a supportive, healthy work atmosphere and opportunities for growth.

Qualifications

• College graduate in Accounting or similar field.
• Good communication skills and teamwork ability.
• Willing to work on-site and adapt to a given schedule.

Responsibilities

• Handle mileage plus reservations and queries.
• Provide service recovery when errors occur, with supervisor support.
• Document customer profiles and reservations accurately.
• Address customer complaints and aim for first-time resolution.
• Stay updated on Company policies, including information security.
• Keep all customer information confidential and secure.

Skills

Average communications skills

Team player

Willing to work on-site

Education

College graduate (Accounting)

Job description

Qualifications

College graduate (Accounting)
No experience needed
Average communications skills
Willing to work on-site.
Amendable to any given schedule
A team player
Can work ASAP.

Job Description

Handle mileage plus reservations and queries.
Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor.
Ensure accurate documentation of customer profiles/reservations.
Handle customer complaints and provide first time resolution.
Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
Keep all company information which includes customer information confidential and secured.
Join and enjoy the following benefits:

• Allowances

• Night Differentials

• HMO

• Leave credits

• Easy accounts

• Competitive salary

• Healthy working environment

• Free coffee

• Free water

• Accessible work locations (within Cebu city)

• State of the art facilities (gym, karaoke, pantry)

• Career growth

• Amazing opportunities

• Fun activities