Customer Service Representative

Lennor Group; Cebu City; On-site; PHP 257,000 - 402,000; Full time

Job summary

Lennor Group is seeking a Customer Service Representative to join our Cebu City team on an onsite basis. You will handle inbound and outbound calls, resolve inquiries, and maintain high customer satisfaction while following company policies.

The ideal candidate has at least 1 year of BPO experience in a voice account, a bachelor's degree or college level, and is willing to work a night shift including weekends. Strong communication and problem-solving skills are essential.

Qualifications

• At least 1 year of BPO experience in a voice account.
• Bachelor’s degree or at least College level.
• Willing to work on night shift and shifting schedule, including weekends and holidays.
• Excellent verbal communication and active listening skills.
• Strong problem-solving skills and the ability to handle customer concerns professionally.
• Customer-oriented, adaptable, and able to work in a fast-paced environment.
• Willing to work on-site, as required by the company.

Responsibilities

• Handle inbound and outbound customer calls and provide accurate, timely, and professional assistance.
• Address customer inquiries, concerns, and complaints while ensuring customer satisfaction.
• Provide appropriate solutions and resolve customer issues in accordance with company policies and procedures.
• Maintain a professional and empathetic approach when communicating with customers.
• Document customer interactions, concerns, and resolutions accurately in the system.
• Meet established performance metrics, including customer satisfaction, quality, productivity, and attendance.
• Follow company guidelines, call handling procedures, and data privacy policies.
• Escalate complex or unresolved concerns to the appropriate department when necessary.

Skills

Verbal communication

Active listening

Problem solving

Customer-oriented

Adaptable

Fast-paced environment

Education

Bachelor's degree or college level

Job description

Customer Service Representative

Location: Cebu City

Work Setup: Onsite

Compensation Flexibility: Open to negotiation for highly qualified candidates.

KEY RESPONSIBILITIES

• Handle inbound and outbound customer calls and provide accurate, timely, and professional assistance.


• Address customer inquiries, concerns, and complaints while ensuring customer satisfaction.


• Provide appropriate solutions and resolve customer issues in accordance with company policies and procedures.


• Maintain a professional and empathetic approach when communicating with customers.


• Document customer interactions, concerns, and resolutions accurately in the system.


• Meet established performance metrics, including customer satisfaction, quality, productivity, and attendance.


• Follow company guidelines, call handling procedures, and data privacy policies.


• Escalate complex or unresolved concerns to the appropriate department when necessary.

REQUIRED QUALIFICATIONS

• At least 1 year of BPO experience in a voice account, regardless of account or line of business (LOB).


• Must possess a Bachelor’s degree or at least College level.


• Willing to work on a night shift and shifting schedule, including weekends and holidays, as required.


• Excellent verbal communication and active listening skills.


• Strong problem-solving skills and the ability to handle customer concerns professionally.


• Customer-oriented, adaptable, and able to work in a fast-paced environment.


• Willing to work on-site, as required by the company.

EQUAL OPPORTUNITY STATEMENT

Lennor Metier is committed to fostering an inclusive and equitable recruitment process. All qualified applicants will receive consideration based on their qualifications, experience, capabilities, and business requirements.

DATA PRIVACY NOTICE

By submitting your application, you acknowledge that your personal information may be collected, processed, stored, and shared with authorized stakeholders solely for recruitment-related purposes in accordance with applicable data privacy laws and regulations.