Customer Service Representative | Cebu | HMO Day 1

Trinity Workforce Solutions; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Trinity Workforce Solutions is hiring a Customer Service Representative in Cebu with an onsite work arrangement. The role involves handling calls and emails, resolving inquiries, and maintaining customer records. A shift schedule including graveyard may be required. Immediate start and good communication skills are key requirements.

Candidates with 6 months of BPO experience are preferred but not mandatory. This position offers onboarding and day 1 HMO benefits.

Qualifications

• Must have good to excellent communication skills.
• Amenable to work onsite in Cebu.
• 6 months of BPO experience is preferred but not required.
• Amenable to shifting schedule or fixed graveyard shift.

Responsibilities

• Answer incoming calls and emails from customers.
• Resolve customer inquiries and requests promptly.
• Develop and maintain accurate customer files.
• Ensure requests are handled in a timely manner.
• Use client-based tools for customer management and servicing.
• Provide cutting-edge service in a friendly, confident manner.

Skills

Communication skills

Education

Highschool Graduate

Job description

Customer Service Representative | Cebu | HMO Day 1

Job Openings Customer Service Representative | Cebu | HMO Day 1

About the job Customer Service Representative | Cebu | HMO Day 1

Minimum Qualifications:

• Amenable to work onsite (Cebu)
• At least Highschool Graduate
• 6 months and up BPO experience is preferred but not required
• Amenable to do shifting schedule / fixed graveyard shift
• Willing to start immediately
• Good to excellent Communication Skills

Responsibilities:

• Answering incoming calls/email from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident, and knowledgeable manner.