Onsite Cebu Customer Service Rep | Day-1 HMO

Trinity Workforce Solutions; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Trinity Workforce Solutions is hiring a Customer Service Representative in Cebu with an onsite work arrangement. The role involves handling calls and emails, resolving inquiries, and maintaining customer records. A shift schedule including graveyard may be required. Immediate start and good communication skills are key requirements.

Candidates with 6 months of BPO experience are preferred but not mandatory. This position offers onboarding and day 1 HMO benefits.

Qualifications

• Must have good to excellent communication skills.
• Amenable to work onsite in Cebu.
• 6 months of BPO experience is preferred but not required.
• Amenable to shifting schedule or fixed graveyard shift.

Responsibilities

• Answer incoming calls and emails from customers.
• Resolve customer inquiries and requests promptly.
• Develop and maintain accurate customer files.
• Ensure requests are handled in a timely manner.
• Use client-based tools for customer management and servicing.
• Provide cutting-edge service in a friendly, confident manner.

Skills

Communication skills

Education

Highschool Graduate

Job description

Trinity Workforce Solutions is hiring a Customer Service Representative in Cebu with an onsite work arrangement. The role involves handling calls and emails, resolving inquiries, and maintaining customer records. A shift schedule including graveyard may be required. Immediate start and good communication skills are key requirements.

Candidates with 6 months of BPO experience are preferred but not mandatory. This position offers onboarding and day 1 HMO benefits.