Airline Associate (CSR) | Cebu City | On-site

The Hird Corp.; Cebu City; On-site; PHP 234,000 - 290,000; Full time

Benefits offered by this job

Competitive salary package + allowances

Night differential pay

Performance incentives and bonuses

HMO + Life Insurance from Day 1

Paid training

Fun and supportive work environment

Job summary

A leading airline customer service provider in Cebu City seeks a Customer Service Representative to assist passengers with inquiries, bookings, and cancellations. The role requires excellent communication skills and a willingness to work flexible hours. Ideal candidates have at least six months of BPO or call center experience and are committed to delivering world-class service. Benefits include a competitive salary, life insurance, and a supportive work environment.

Qualifications

• Candidates must have at least 6 months of BPO / Call Center experience.
• Must be willing to work on shifting schedules, holidays, and weekends.
• Amenable to work onsite.
• Candidates with at least 6 months of BPO / Call Center experience are highly preferred.
• Excellent English communication skills.
• Willing to work on shifting schedules, holidays, and weekends.
• Amenable to work onsite.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Assist passengers with flight bookings, changes, cancellations, and baggage concerns.
• Provide accurate information and resolve issues efficiently.

Skills

Excellent English communication skills

BPO / Call Center experience

Education

Senior High School Graduate

Completed at least 2 years in college

College Graduate (any course)

Job description

As a Customer Service Representative for our Airline Account, you will handle inbound customer inquiries via phone, email, and chat, assisting passengers with flight bookings, changes, cancellations, baggage concerns, and other travel-related concerns. You will deliver world-class service by providing accurate information, resolving issues efficiently, and ensuring every traveler has a smooth and positive experience from booking to landing.

Qualifications

• Senior High School (SHS) Graduate
• OR Completed at least 2 years in college / 4 semesters with no back subjects (for High School Old Curriculum graduates)
• OR College Graduate (any course)
• Candidates with at least 6 months of BPO / Call Center experience are highly preferred
• Excellent English communication skills
• Willing to work on shifting schedules, holidays, and weekends
• Amenable to work onsite

What We Offer

• Competitive salary package + allowances
• Night differential pay
• Performance incentives and bonuses
• HMO + Life Insurance from Day 1
• Paid training
• Fun and supportive work environment