Customer Service Representative - Cebu City

Sheryna; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Sheryna is seeking a customer service representative in Cebu City to handle incoming calls about billing, products, and service questions. You will maintain professionalism and build rapport with customers while updating records in the database.

The role may require shifting schedules and offers the opportunity to work with a team in a fast-paced environment. Candidates should have strong English communication skills and a willingness to start immediately.

Qualifications

• Senior high school completion required.
• College graduates/undergrads or completed 2 yrs Vocational welcome to apply.
• Filipino citizen or valid status.
• Basic web navigation skills.
• Strong to excellent English communication skills.
• Willing to start immediately.
• With or without BPO or Call Center experience.
• Amenable to shift schedules.

Responsibilities

• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
• Maintains professionalism and builds positive rapport with every caller.
• Acts as a link between the company and customers to ensure customer satisfaction.
• Updates customer information in the service database during and after each call.

Skills

Communication skills

English proficiency

Customer service orientation

Education

Senior high school completed

College graduates/undergrads or 2-year vocational

Job description

QUALIFICATIONS :

• At least completed senior high school
• College graduates/undergrads or completed 2yrs Vocational course are welcome to apply
• A Filipino citizen or hold relevant status
• Must possess basic web navigation skills
• Good to Excellent English communication skills
• Willing to start immediately
• With or without BPO or Call Center experience
• Amenable to work on shifting schedules

Job responsibilities

• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Serves as a link between companies and their customers and try to ensure customer satisfaction
• Update customer information in the customer service database during and after each call