Customer Service Representative/Call Center Agent (Phone Interview)

NeksJob Philippines; Pasay; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Paid Training

Competitive Salary

Bonuses

HMO and Other Benefits

Career Growth Opportunities

Team Environment

Job summary

NeksJob Philippines is seeking a Customer Service Representative to assist clients across phone, email, and live chat platforms, diagnosing technical problems and providing accurate product specifications. You will rely on excellent verbal communication, active listening, and basic digital literacy to help customers with questions about products, orders, and accounts.

On-site work is required, with paid training and opportunities for bonuses, competitive salary, and benefits.

Qualifications

• At least 6 months call center experience.
• SH/SHS grad or equivalent.
• Willing to work on site.
• Basic computer literacy.
• Good communication skills.

Responsibilities

• Answer customer calls and assist with questions about products, orders, and accounts.
• Provide clear explanations of company services, policies, and available options.
• Investigate customer concerns and troubleshoot issues professionally.
• Resolve customer problems efficiently and strive for first-call resolution.
• Update customer and account information accurately.

Skills

Verbal communication

Active listening

Digital literacy

Education

Senior High School graduate

Tools

Basic computer literacy

Job description

As a Customer Service Representative, you will assist clients across phone, email, and live chat platforms. This position involves diagnosing technical problems, answering general questions, and providing accurate product specifications. To thrive in this role, you should possess excellent verbal communication, active listening abilities, and basic digital literacy.

Key Responsibilities:

• Answer customer calls and assist with questions about products, orders, and accounts.
• Provide clear explanations of company services, policies, and available options.
• Investigate customer concerns and troubleshoot issues professionally.
• Resolve customer problems efficiently and strive for first-call resolution.
• Update customer and account information accurately.

Qualifications

• At least 6 months call center experience
• SH/SHS Grad
• Willing to work on site
• Basic computer literacy
• Good communication skills

Why Join Us

• Paid Training
• Competitive Salary
• Bonuses
• HMO and Other Benefits
• Career Growth Opportunities
• Fun and Supportive Team Environment