Customer Service Representative/Call Center Agent

Metacom Careers; Taguig; On-site; PHP 234,360 - 345,960; Full time

Job summary

Metacom Careers in the Philippines is seeking customer-focused Customer Service Representatives to assist customers via phone, chat, or email and deliver excellent service. The role involves handling inquiries, resolving concerns, and providing accurate information while maintaining high-quality support.

The position requires strong communication, problem-solving, and the ability to work in shifting schedules, including weekends and holidays if needed.

Qualifications

• At least 6 months of Call Center Experience (CCE)
• Strong verbal and written communication skills
• Good problem-solving and customer service skills
• Willing to work on shifting schedules, including weekends and holidays

Responsibilities

• Handle inbound and/or outbound customer interactions professionally.
• Resolve customer inquiries, concerns, and complaints in a timely manner.
• Provide accurate information about products, services, and company policies.
• Document customer interactions and maintain accurate records.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies and procedures while ensuring a positive customer experience.

Skills

Customer service

Communication skills

Problem solving

Education

High School Diploma (Old Curriculum)

Job description

We are looking for customer-focused and highly motivated Customer Service Representatives to join our team. In this role, you will assist customers by handling inquiries, resolving concerns, and providing accurate information through phone, chat, or email while delivering excellent customer service.

Key Responsibilities

• Handle inbound and/or outbound customer interactions professionally.
• Resolve customer inquiries, concerns, and complaints in a timely manner.
• Provide accurate information about products, services, and company policies.
• Document customer interactions and maintain accurate records.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies and procedures while ensuring a positive customer experience.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• At least 6 months of Call Center Experience (CCE).
• Strong verbal and written communication skills.
• Good problem-solving and customer service skills.
• Willing to work on shifting schedules, including weekends and holidays, if required.