Customer Service Representative/Call Center Agent (Phone Interview)

Neksjob Philippines; Davao del Sur; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Equity incentive plan

Commission

Performance bonus

Incentives

Job summary

Neksjob Philippines is seeking a Customer Service Representative/Call Center Agent to assist clients across phone, email, and live chat. You will diagnose technical problems, answer general questions, and provide accurate product specifications.

The role requires excellent verbal communication, active listening, and basic digital literacy. You will strive for first-call resolution and update customer information as needed. Training and professional development are provided.

Qualifications

• At least 6 months call center experience.

Responsibilities

• Answer customer calls and assist with questions about products, orders, and accounts.
• Provide clear explanations of company services, policies, and available options.
• Investigate customer concerns and troubleshoot issues professionally.
• Resolve customer problems efficiently and strive for first-call resolution.
• Update customer and account information accurately.

Skills

Verbal communication

Active listening

Digital literacy

Job description

Customer Service Representative/Call Center Agent (Phone Interview)

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Government Mandated Benefits

Professional Development

Job Training, Professional Development

As a Customer Service Representative, you will assist clients across phone, email, and live chat platforms. This position involves diagnosing technical problems, answering general questions, and providing accurate product specifications. To thrive in this role, you should possess excellent verbal communication, active listening abilities, and basic digital literacy.

Key Responsibilities:

Answer customer calls and assist with questions about products, orders, and accounts.

Provide clear explanations of company services, policies, and available options.

Investigate customer concerns and troubleshoot issues professionally.

Resolve customer problems efficiently and strive for first-call resolution.

Update customer and account information accurately.

Qualifications

At least 6 months call center experience

Tips

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