Customer Service Representative/Call Center Agent (Phone Interview)

Neksjob Philippines; Misamis Oriental; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Paid Training

HMO and Other Benefits

Fun and Supportive Team Environment

Job summary

Neksjob Philippines is seeking a Customer Service Representative/Call Center Agent to handle phone, email, and live chat interactions. You’ll diagnose technical problems, answer general questions, and provide accurate product details.

Excellent verbal skills, active listening, and basic digital literacy are essential. The role emphasizes resolving issues efficiently, maintaining accurate records, and delivering high-quality customer service in a fast-paced environment.

Qualifications

• At least 6 months call center experience.
• SH/SHS Grad
• Willing to work on site
• Basic computer literacy

Responsibilities

• Answer customer calls and assist with questions about products, orders, and accounts.
• Provide clear explanations of company services, policies, and available options.
• Investigate customer concerns and troubleshoot issues professionally.
• Resolve customer problems efficiently and strive for first-call resolution.
• Update customer and account information accurately.

Skills

Call center experience

Basic computer literacy

Education

SH/SHS Grad

Job description

Customer Service Representative/Call Center Agent (Phone Interview)

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Government Mandated Benefits

Professional Development

Job Training, Professional Development

As a Customer Service Representative, you will assist clients across phone, email, and live chat platforms. This position involves diagnosing technical problems, answering general questions, and providing accurate product specifications. To thrive in this role, you should possess excellent verbal communication, active listening abilities, and basic digital literacy.

Key Responsibilities

Answer customer calls and assist with questions about products, orders, and accounts.

Provide clear explanations of company services, policies, and available options.

Investigate customer concerns and troubleshoot issues professionally.

Resolve customer problems efficiently and strive for first-call resolution.

Update customer and account information accurately.

Qualifications

At least 6 months call center experience

SH/SHS Grad

Willing to work on site

Basic computer literacy

Why Join Us

Paid Training

HMO and Other Benefits

Fun and Supportive Team Environment

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