Customer Care Representative

Neksjob Philippines; Cavite City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Paid training—Earn while you learn!

Bonus opportunities—Performance-based rewards & incentives

HMO coverage

Job summary

A customer service company located in Cavite City is seeking individuals for the Call Center Agent position. The role involves resolving customer inquiries, troubleshooting issues, and providing exceptional service. Candidates should have at least 6 months of call center experience and be willing to work on-site. Ideal applicants will have strong communication skills and confidence in English. The job also offers perks such as paid training and performance-based bonuses.

Qualifications

• At least 6 months call center experience.
• Willing to work on site.
• Strong customer service skills required.

Responsibilities

• Manage incoming calls with professionalism and courtesy.
• Assist customers by providing product and service details.
• Address and resolve issues promptly and accurately.

Skills

Good communication skills

Confident in speaking in English

Education

HS/SHS graduate

Job description

As a Call Center Agent, your role involves supporting customers through phone calls. You will be responsible for resolving inquiries, troubleshooting problems, and providing exceptional service with a courteous and professional demeanor

Key Responsibilities

• Manage incoming call with professionalism and courtesy
• Assist customers by providing product and service details
• Address and resolve issues promptly and accurately
• Handle account updates, service requests, and related transactions
• Keep records updated and document customer interactions
• Adhere to company policies, scripts, and performance standards

Requirements

• At least 6 months call center experience
• Willing To Work On Site
• Good communication skills
• Confident in speaking in English
• HS/SHS graduate

Perks & Benefits

• Paid training—Earn while you learn!
• Bonus opportunities—Performance-based rewards & incentives
• HMO coverage Your health matters to us