Customer Service Agent

Neksjob Philippines; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Paid training

Bonus opportunities

HMO coverage

Job summary

A leading service provider in the Philippines is seeking a Call Center Agent to manage customer calls and provide exceptional service. Responsibilities include addressing inquiries, troubleshooting problems, and ensuring a positive customer experience. The ideal candidate should have at least 6 months of call center experience, be confident in speaking English, and possess strong communication skills. Our company offers perks such as paid training, performance bonuses, and comprehensive health coverage.

Qualifications

• At least 6 months call center experience.
• Ability to manage incoming calls professionally.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Manage incoming calls with professionalism and courtesy.
• Assist customers by providing product and service details.
• Address and resolve issues promptly and accurately.
• Handle account updates, service requests, and related transactions.
• Keep records updated and document customer interactions.

Skills

Good communication skills

Confident in speaking in English

Education

HS/SHS graduate

Job description

As a Call Center Agent, your role involves supporting customers through phone calls. You will be responsible for resolving inquiries, troubleshooting problems, and providing exceptional service with a courteous and professional demeanor.

Key Responsibilities

• Manage incoming calls with professionalism and courtesy
• Assist customers by providing product and service details
• Address and resolve issues promptly and accurately
• Handle account updates, service requests, and related transactions
• Keep records updated and document customer interactions
• Adhere to company policies, scripts, and performance standards

Requirements

• At least 6 months call center experience
• Good communication skilll
• Confident in speaking in English
• HS/SHS graduate

Perks & Benefits

• Paid training-Eam while you learn!
• Bonus opportunities-Performance-based rewards & incentives
• HMO coverage Your health matters to us