Customer Service Representative

Neksjob Philippines; Parañaque; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Paid Training

Competitive Salary + Bonuses

HMO and Other Benefits

Career Growth Opportunities

Supportive Team Environment

Job summary

A leading recruitment agency is seeking a motivated Call Center Agent to join their team in Metro Manila, Parañaque. The role involves handling customer calls, assisting with inquiries, and providing solutions to ensure a positive customer experience. Candidates must have at least 6 months of call center experience and possess good communication skills. This position offers paid training, competitive salary, bonuses, and opportunities for career growth in a fun and supportive environment.

Qualifications

• At least 6 months call center experience.
• Basic computer know-how.
• Good communication skills are essential.

Responsibilities

• Handle customer calls professionally.
• Assist customers with inquiries and product information.
• Provide solutions to customer issues.
• Maintain customer records in the system.

Skills

Good Communication skills

Customer service skills

Problem-solving skills

Education

HS/S-HS diploma

Job description

We are looking for a motivated and customer-friendly individual to join us as a Call Center Agent. You will be the first person customers speak with, helping them by phone and providing quick and professional solutions to their concerns to ensure a positive experience.

Key Responsibilities

• Handle customer calls professionally
• Assist customers with inquiries, product information, and service concerns
• Provide accurate and timely solutions to customer issues
• Process requests such as account updates.
• Maintain customer records and document interactions in the system
• Follow company guidelines, scripts, and quality standards
• Work with team members to improve customer experience
• Escalate complex concerns to supervisors when needed

Requirements

• At least 6 months call center experience
• Good Communication skills.
• HS/S-HS diploma
• Basic computer know-how

Why Join Us

• Paid Training
• Competitive Salary + Bonuses
• HMO and Other Benefits, Career Growth Opportunities Fun and Supportive Team Environment