Customer Service Representative

E-Solutions IT Services; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading IT services firm in Metro Manila is seeking a customer-oriented representative to manage inquiries via phone, chat, or email. In this role, you will resolve issues and ensure a positive customer experience. The ideal candidate has at least one year of BPO experience and possesses strong customer service and problem-solving skills. Basic computer proficiency is also required.

Qualifications

• Minimum 1 year BPO experience.
• Must possess good customer service and problem-solving skills.
• Basic computer proficiency required.

Responsibilities

• Handle inquiries via phone, chat, or email.
• Provide accurate information while resolving issues.

Skills

Good customer service skills

Problem-solving skills

Basic computer proficiency

Job description

Overview

We are looking for a customer-oriented representative to handle inquiries via phone, chat, or email. You will be responsible for resolving issues and providing accurate information while ensuring a positive customer experience.

Responsibilities

• Handle inquiries via phone, chat, or email and provide accurate information while resolving issues to ensure a positive customer experience.

Qualifications

• Minimum 1 year BPO experience
• Good customer service and problem-solving skills
• Basic computer proficiency

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

Safety notices

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• withholds your ID
• requires you to provide a guarantee or collects property