Call Center Representative

mc2-Nations Info Representative Office; Las Piñas; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in the Philippines seeks a Call Agent to manage inbound and outbound calls, provide information, and resolve customer inquiries. The ideal candidate has a high school diploma and preferably experience in customer service or call centers. Strong communication skills are essential for this role.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service or call center roles preferred.

Responsibilities

• Handle inbound and outbound customer calls.
• Provide information and resolve inquiries.
• Assist with customer issues and ensure satisfaction.

Skills

Excellent communication and listening skills

Ability to handle multiple tasks and work under pressure

Education

High school diploma or equivalent

Job description

A Call Agent is responsible for handling inbound and outbound customer calls, providing information, resolving inquiries, and assisting with customer issues. They ensure customer satisfaction by addressing concerns and processing requests efficiently.

Education:

• High school diploma or equivalent required.

Experience:

• Previous experience in customer service or call center roles preferred.

Skills:

• Excellent communication and listening skills.
• Ability to handle multiple tasks and work under pressure.